Foundit (Monster) Hiring Julai 2025 - Foundit (Monster) requires the best people to apply Jawatan Kosong Associate Support Engineer - Kuala Lumpur, that will be placed in Kuala Lumpur. You will definitely get a better potential customer along with less dangerous life sometime soon. Joining to this firm makes a people able to do the ones aim much easier as well as produce the desire becoming reality.

To help this organization perspective and mission arrives on legitimate Foundit (Monster) will be wide open up for brand-new place since Jun 2024. Everyone who are considering about staffing this particular vacant, remember to engage in this Jawatan Kosong Associate Support Engineer - Kuala Lumpur recruitment. If you will be one which can certainly load requirements, you can attempt to learn more info about Jawatan Kosong Associate Support Engineer - Kuala Lumpur below.

Foundit (Monster) Job Vacancies Julai 2025

We are looking for talented individuals who are passionate about making a big impact on Customer Experience (CX). The Support Engineer will be responsible for delivering high quality Level 2 support to the world's largest Supply Chain Operating Network and Multi-Enterprise Supply Chain applications to meet our global customers' Service Level Agreements and operational requirements. The successful candidate will be adaptable, detail-oriented, organized, and have excellent analytical and problem-solving skills.

Job Location: Kuala Lumpur

Responsibilities:

• Work closely with our global customers' Helpdesks and IT on day-to-day incident and problem resolution.
• Part of a team maintaining a 24x7 Customer Support Services working on incidents from phone calls, emails, and the company proactive monitoring system.
• Ensure critical customer issues are addressed quickly and effectively by collaborating with Client Experience, Cloud Operations, Professional Services, and Product Development in a global environment.
• Keep records of customer interactions, recording details of inquiries, comments and complaints, as well as actions taken.
• Maintain and update knowledge base articles consistently as new knowledge is discovered.
• Ensure KPIs are met consistently to achieve customer experience excellence.
• Ensure escalation and production support processes are followed.

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Highly motivated and result-oriented fresh graduates are encouraged to apply.
• Excellent written and verbal communication skills of English
• Candidate must be willing to work shift hours.
• Basic understanding of ITIL, incident and problem management would be an added advantage.
• Basic knowledge on Linux is a plus.
• Logical approach and excellent problem-solving skills.
• Attention to detail and ability to troubleshoot and provide feedback and solutions.
• Must be able to work well both in a team environment and independently under minimal supervision.
• Ability and willingness to learn new technologies, on own initiative.

As one of the leading companies in Malaysia, Foundit (Monster) offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Foundit (Monster) also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and erudition through the company programs.

If You are interested to send an application for Jawatan Kosong Associate Support Engineer - Kuala Lumpur Kuala Lumpur Jun 2024 by Foundit (Monster), please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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