Jawatan Kosong Customer Service Kuala Lumpur Shopee

Job Informations

Job Title : Customer Service | Company : Shopee | Location : Kuala Lumpur | Pub Date : 9 months ago

jawatan.me. Shopee Careers Julai 2020 - Shopee offer a chance to apply Jawatan Kosong Customer Service that will be placed in Kuala Lumpur. You will definitely get much better probability in addition to less dangerous life later on. Becoming a member of this enterprise can make and individual able to attain your aim easier in supplementary to aid your current dream be realized.

To help to the corporation eyesight and also vision arrives to legitimate; Shopee will be wide to open pertaining to fresh placement because begin from Oktober 2019. Everybody who are interested about filling up this specific vacant, you need to participate in this Jawatan Kosong Customer Service recruitment inside. It is suggested for everyone to get ready most important requirements for this career recruitment method, for the reason that method needs you to definitely allow an acceptable spec that this business desires because of this place. If you are that you will be one that might load the actual specs, you can test your just read more information about Jawatan Kosong Customer Service below.

Shopee Job Openings Julai 2020

Jawatan Kosong Customer Service - Kuala Lumpur
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Job Description:
Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both seller and buyer via phone call, email and live chat
Level 1 CS is expected to provide first contact resolution according to standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to users via callback or email.
Update case details appropriately. i.e : Gdocx, Salesforce and etc
To meet KPIs like average handling time, first contact resolution rate, email/chat response rate, customer satisfaction score and etc
Communicate with external partners like Poslaju and ipay88 if it's appropriate
To ensure accuracy in information when communicating to users
Communicate effectively with team members and users
Take on ad-hoc projects/assignments

Requirements:
Min. 1yr of contact centre experience, mainly in customer service
Having excellent spoken and writing skills in both English & Bahasa Malaysia. Mandarin is an added advantage
Having a clear telephone voice
Business writing skill is mandatory
Good typing skill
Being able to work independently
Being flexible and adaptable
Ability to multi-task, prioritize and manage time effectively
Demonstrate teamwork all the time


As one of the leading companies in Malaysia, Shopee offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Shopee also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new skills and erudition through the company programs.

If Mr fascinated to registrate Jawatan Kosong Customer Service Kuala Lumpur Oktober 2019 Shopee Shopee, immediately prepare requirements/files and documents needed for apply Jawatan Kosong Customer Service Kuala Lumpur Oktober 2019 Shopee above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kuala Lumpur region from any other company.

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