Jawatan Kosong Application Support Analyst, Global Service Desk Kuala Lumpur GfK

Job Informations

Job Title : Application Support Analyst, Global Service Desk | Company : GfK | Location : Kuala Lumpur | Pub Date : 17 Julai 2019

jawatan.me. GfK Recruitment Ogos 2019 - GfK invite applicant to apply Jawatan Kosong Application Support Analyst, Global Service Desk that will be placed in Kuala Lumpur. You will definetly get much better potential customer along with less dangerous live in the future. Joining this enterprise can make anyone competent to reach your own purpose less complicated and also make your current aspiration come true.

To produce the organization eyesight and mission happens correct; GfK will be wide start regarding brand-new position seeing that originate from Ogos 2019. All people who is considering filling this specific vacant, make sure you take part in this kind of Jawatan Kosong Application Support Analyst, Global Service Desk recruitment inside . It can be encouraged for all contributors to arrange just about all essential demands due to this job recruitment treatment, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be the one that might fill up the standards, you can look at you just read more info about Jawatan Kosong Application Support Analyst, Global Service Desk below.

GfK Recruitment Ogos 2019

Jawatan Kosong Application Support Analyst, Global Service Desk - Kuala Lumpur



Job Family



For over 80 years, has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s lifeand we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of , you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

  • To handle and provide first line assistance on all incoming enquiries and requests on StarTrack.This includes a variety of channels, including helpdesk, phone and email
  • To support calls and resolve queries within the SLA's defined and as assigned by the managers and/or team lead
  • Provide high quality customer services with the objective of being a contributor to customer loyalty and highest possible customer satisfaction.
  • First point of contact for internal users via helpdesk, phone, email and Lync for support related global services and solutions
  • Resolve operational services within defined schedules and service level agreements
  • Ability to communicate and ascertain client requirements
  • Adhere to Service Level Agreements/KPI’s defined
  • Provide consultancy to clients to resolve technical support issues proactively
  • Escalate unresolved calls to the level 2 support team.
  • Follow Standard of Procedures (SoP) while engaging in support work related tasks.
  • Ability to learn and pick up processes and systems functionalities


We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit. We make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to getting to know you!

As one of the leading company in Malaysia, GfK offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. GfK also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowing through the company programs.

If You interested to registrate Jawatan Kosong Application Support Analyst, Global Service Desk Kuala Lumpur Ogos 2019 GfK GfK, immediately prepare requirements / files and documents needed for fill Jawatan Kosong Application Support Analyst, Global Service Desk Kuala Lumpur Ogos 2019 GfK above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kuala Lumpur region from any other company.


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