GRATITUDE INC. Hiring September 2026 - GRATITUDE INC. provide an opportunity to fill Jawatan Kosong Japanese Customer Service Specialist, that will be placed in Itam. You will receive a better prospect along with safer dwell later on. Joining to this enterprise makes a people able to reach the objective simpler in addition to assist the current dream be realized.

To help this business eyesight and mission arrives on right GRATITUDE INC. can be open up for brand-new place as Julai 2024. Everybody who are considering about filling up this specific vacant, remember to engage in this Jawatan Kosong Japanese Customer Service Specialist recruitment. If you will be one that can certainly fill up requirements, you can look at further info about Jawatan Kosong Japanese Customer Service Specialist below.

GRATITUDE INC. Job Vacancies September 2026

Jawatan Kosong Japanese Customer Service Specialist in Itam

Position: Japanese Customer Success Specialist- (JLPT N1 or N2)

Location: Penang, Malaysia

✅Salary: Upto RM 9000 (including all allowances)

✅Account: Social Media (Customer Success Specialist)

✅Language: Japanese (Native or Non-Native)

✅Start Date: 5th August, 2024

✅Head Count: 20

✅Education: Fresh graduates can apply

✅Experience: CS experience is preferred (not mandatory)

✅Shift: Mon-Sun 07.00am to 08.00pm(Rotational

About this Opportunity

Customer Success specialist jobs continue to be on the rise as more businesses are being engaged through social media platforms. Customer Success specialist responsibilities include resolving customer queries, recommending solutions, and guiding product users through features and functionalities of this social media in order to provide Outstanding Customer Experiences (CX) on high quality advertisements and promotions.

Responsibilities

* Responsible to resolve customer queries in a timely and accurate way through inbound call, emails or live chat

* Identify customer needs and assist them in using specific features and functionalities in the social media platform

* Follow up with customers to ensure their technical issues are resolved

* Become and remain knowledgeable about social media products and community standards

* Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users

* Identify inefficiencies in workflows and suggest solutions

* Enforce social media Terms of Use by carefully monitoring reports of abuse on the site

* Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

* Recognize trends and patterns, and escalate issues outside the company policy to the global team

Requirements

* Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.

* Prior working experiences in a customer-oriented product environment, consulting, or operations role

* Ability to follow processes and collaborate effectively to work in a team

* Excellent written and communication skills in native and English language

* Basic knowledge on Social media platforms as well as Computer operations

Preferred Qualifications

* Fluent English Must / One of Japanese (JLPT N2 or higher).

* Inbound calls, email, and chat support experience as an advantage.

* Have exceptional grammar typing accuracy skills – experience with business communication

* Patience when handling tough cases

* High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported

* Flexible in shifting schedule

Job Type: Full-time

Pay: RM8,000.00 - RM9,000.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• Japanese and English (Required)

License/Certification:

• JLPT N1 (Required)

As one of the leading companies in Malaysia, GRATITUDE INC. offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. GRATITUDE INC. also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Japanese Customer Service Specialist Itam Julai 2024 by GRATITUDE INC., please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Itam region from another company below.

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