Jawatan Kosong Technical Support Specialist – Client Products Kuala Lumpur Lenovo

Job Informations

Job Title : Technical Support Specialist – Client Products | Company : Lenovo | Location : Kuala Lumpur | Pub Date : 11 days ago

jawatan.me. Lenovo Vacancies Ogos 2020 - Lenovo require the best people to apply Jawatan Kosong Technical Support Specialist – Client Products that will be placed in Kuala Lumpur. You will receive much better potential customer in addition to safer dwell in the future. Signing up for this firm can make and individual capable to accomplish your own purpose less complicated and also make your current aspiration come true.

To produce this corporation eyesight along with vision come to accurate; Lenovo will be wide to open up for brand-new position as begin from Ogos 2020. Everyone who are considering filling this particular vacant, you need to participate in this Jawatan Kosong Technical Support Specialist – Client Products recruitment inside. It really is encouraged for contributors to get ready most important requirements for this career recruitment method, for the reason that method needs you to definitely allow an acceptable spec that this business desires because of this place. If you are that you are one that can certainly load the standards, you can attempt to learn further information about Jawatan Kosong Technical Support Specialist – Client Products below.

Lenovo Recruitment Ogos 2020

Jawatan Kosong Technical Support Specialist – Client Products - Kuala Lumpur
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Position Description:

This role is primarily a technical role within the newly created Premium Technical Support team based in Kuala Lumpur, Malaysia. In this role you be delivering best in class support to ’s premium customers. Over email and phone you will be accurately diagnosing reported problems within the client product portfolio (notebooks, desktops & tablets), dispatching parts and or an engineer to site as needed. This activity will also include, working on customer escalations with support from a Level 2 Engineer and Technical Account Manager as needed. In this role you will receive continuous technical development and training as part of an expanding team.

Position Requirements:

Day-To-Day Tasks:
Assists customers and field engineers by diagnosing problems and providing resolutions for technical or service related issues
Troubleshooting to identify hardware or software products that are defective.
Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues.
Provides input on recurring customer problems and shares that information with other technical team members when relevant.
Working with the TAM Team monitors and tracks issues to ensure accurate resolution.
Monitors own ‘open case’ workload and drives to closure.

Key Competencies Needed:
Working Knowledge on Windows Operating Systems and MS Products
Proven ability to troubleshoot Client solutions
Strong verbal and written communications skills with both customers and internal team.
Superior customer service skills
Proven ability to learn new and complex technology
Able to priorities in a fast paced, dynamic work environment
Able to problem solve and think laterally

Critical Skills
Level of Skill 1-5, (5) being the highest
Technical Knowledge on Client (Desktop, Notebook & Tablets) – 5
Structured Troubleshooting Techniques5
Good ability to communicate ideas, sound knowledge of MS Products – 4
Strong Services Industry and ‘ITIL’ acumen3

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

As one of the leading companies in Malaysia, Lenovo opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Lenovo also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new experience and knowledge through the company programs.

If Mr fascinated to registrate Jawatan Kosong Technical Support Specialist – Client Products Kuala Lumpur Ogos 2020 Lenovo Lenovo, immediately prepare requirements/files and documents needed for fill Jawatan Kosong Technical Support Specialist – Client Products Kuala Lumpur Ogos 2020 Lenovo above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kuala Lumpur region from any other company.

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