Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Grab Taxi

Job Informations

Job Title : Customer Experience Operations Manager | Company : Grab Taxi | Location : Petaling Jaya | Pub Date : 30+ days ago

jawatan.me. Grab Taxi Vacancies Oktober 2019 - Grab Taxi need new employee to fill Jawatan Kosong Customer Experience Operations Manager that will be placed in Petaling Jaya. You will receive much better prospect along with less dangerous are living sometime soon. Siging up for this enterprise can make anyone able to attain your own purpose less complicated and also make your current aspiration come true.

To help to the business perpective and also vison arrives correct; Grab Taxi can be open pertaining to fresh placement seeing that originate from Januari 1970. Everyone who is considering answering this specific vacant, make sure you take part in this kind of Jawatan Kosong Customer Experience Operations Manager recruitment inside . It is suggested for everyone players to arrange just about all essential demands due to this career recruitment method, for the reason that practice need you to definitely allow acceptable options how the corporation wishes with this placement. If you are that you will be one that can certainly fill up the standards, you can try to see further info about Jawatan Kosong Customer Experience Operations Manager below.

Grab Taxi Recruitment Oktober 2019

Jawatan Kosong Customer Experience Operations Manager - Petaling Jaya

Description

  • The incumbent is responsible for the smooth operational processes that our customer experience, when they interact with the Grab transportation platform across the contact center touch-points. He/She is required to have the ability to manage a team of high-performing managers and team leads across voice/non-voice platforms, while meeting the expectations of stakeholders in various verticals like GrabCar, GrabTaxi, GrabExpress, etc.

Responsibilities

  • You will help the organization to identify and prioritize customer feedback, and create/ensure smooth processes that support operations. In this role, you will:
  • Lead the way in processing smooth customer support transactions across various programs and platforms in order to meet the performance metrics of the contact centers
  • Create positive customer experience via the voice, non-voice channels
  • Gather intelligence related to the wants and needs of current and targeted customers; design and integrate systems and processes to support goals.
  • Work closely with other business functions to implement programs and gain insights into improvement opportunities for the contact center operations.
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function throughout the customers’ journey with Grab
  • Lead teams to ensure alignment with in-country and regional customer experience concepts, value proposition, and related processes
  • Work closely with other verticals (eg. Payments team, DLR) in relation to CE-related
    processes that require Finance or Audit interactions

Requirements

  • 5 years supervisory / managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality)
  • 3-4 years’ experience in leading a contact center operations
  • Fluent in English both oral and written, and local languages.
  • Excellent communication, presentation and interpersonal skills.
  • Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience.
  • Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills.
  • Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable.
  • Analytical and process oriented; ability to problem-solve

As one of the leading company in Malaysia, Grab Taxi offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Grab Taxi also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new experience and erudition through the company programs.

If Ms fascinated to apply Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Januari 1970 Grab Taxi Grab Taxi, immediately prepare requirements / files and documents needed for fill Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Januari 1970 Grab Taxi above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Petaling Jaya region from any other company.

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