Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Grab Taxi

Job Informations

Job Title : Customer Experience Operations Manager | Company : Grab Taxi | Location : Petaling Jaya | Pub Date : 10 Jun 2019

jawatan.me. Grab Taxi Recruitment Julai 2019 - Grab Taxi offer a chance to fill Jawatan Kosong Customer Experience Operations Manager that will be placed in Petaling Jaya. You will definetly get far better potential customer in addition to less dangerous live in the future. Joining this corporation can make anyone competent to accomplish your own purpose less complicated and also make your current aspiration come true.

To produce this corporation perpective and mission happens accurate; Grab Taxi will be wide open up for brand-new position seeing that originate from Julai 2019. All people who is enthusiastic answering this vacanct, make sure you take part in this kind of Jawatan Kosong Customer Experience Operations Manager recruitment inside . It is suggested for many participants to arrange just about all essential demands due to this job recruitment procedure, because course of action requires you to allow appropriate specs that this company wants just for this position. If you are that you will be one which might load the actual specs, you can try to see further info about Jawatan Kosong Customer Experience Operations Manager below.

Grab Taxi Jobs Julai 2019

Jawatan Kosong Customer Experience Operations Manager - Petaling Jaya

Description

  • The incumbent is responsible for the smooth operational processes that our customer experience, when they interact with the Grab transportation platform across the contact center touch-points. He/She is required to have the ability to manage a team of high-performing managers and team leads across voice/non-voice platforms, while meeting the expectations of stakeholders in various verticals like GrabCar, GrabTaxi, GrabExpress, etc.

Responsibilities

  • You will help the organization to identify and prioritize customer feedback, and create/ensure smooth processes that support operations. In this role, you will:
  • Lead the way in processing smooth customer support transactions across various programs and platforms in order to meet the performance metrics of the contact centers
  • Create positive customer experience via the voice, non-voice channels
  • Gather intelligence related to the wants and needs of current and targeted customers; design and integrate systems and processes to support goals.
  • Work closely with other business functions to implement programs and gain insights into improvement opportunities for the contact center operations.
  • Select, develop, and evaluate personnel to ensure the efficient operation of the function throughout the customers’ journey with Grab
  • Lead teams to ensure alignment with in-country and regional customer experience concepts, value proposition, and related processes
  • Work closely with other verticals (eg. Payments team, DLR) in relation to CE-related
    processes that require Finance or Audit interactions

Requirements

  • 5 years supervisory / managerial experience in a customer-centric environment in the services industry (e.g. Telecommunication, banks, consumer goods, technology, airline, tourism, hospitality)
  • 3-4 years’ experience in leading a contact center operations
  • Fluent in English both oral and written, and local languages.
  • Excellent communication, presentation and interpersonal skills.
  • Experience in managing teams, motivating, coaching and inspiring team members to achieve excellent customer experience.
  • Ability to deal with people from all levels professionally, effective planning, organizing, delegating, and time management skills.
  • Experience and skill in areas such as process development & audit, quality management & training, as well as workforce management and reporting are highly desirable.
  • Analytical and process oriented; ability to problem-solve

As one of the leading company in Malaysia, Grab Taxi offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Grab Taxi also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to increae new experience and knowledge through the company programs.

If Mr interested to apply Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Julai 2019 Grab Taxi Grab Taxi, immediately prepare requirements / files and documents needed for fill Jawatan Kosong Customer Experience Operations Manager Petaling Jaya Julai 2019 Grab Taxi above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Petaling Jaya region from any other company.

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