Jawatan Kosong Sw Technical Support Engineer (dxi) Kuala Lumpur Quantum Corporation

Job Informations

Job Title : SW Technical Support Engineer (DXi) | Company : Quantum Corporation | Location : Kuala Lumpur | Pub Date : 16 days ago

jawatan.me. Quantum Corporation Hiring Oktober 2020 - Quantum Corporation require the candidates to apply Jawatan Kosong SW Technical Support Engineer (DXi) that will be placed in Kuala Lumpur. You will receive much better potential customer in addition to less dangerous are living in the future. Becoming a member of this company can make anyone competent to attain your own purpose less complicated and also make your current aspiration come true.

To produce this corporation eyesight and also vision comes to legitimate; Quantum Corporation can be to open up for brand-new position seeing that begin from September 2020. Everybody who are interested about filling up this vacant, you need to participate in this Jawatan Kosong SW Technical Support Engineer (DXi) recruitment inside. It really is encouraged for participants to arrange almost all required demands because of this job recruitment procedure, for the reason that method will need that you supply ideal specs that the firm desires just for this situation. If you are that you are one which can certainly fill up the standards, you can look at you just read further information about Jawatan Kosong SW Technical Support Engineer (DXi) below.

Quantum Corporation Recruitment Oktober 2020

Jawatan Kosong SW Technical Support Engineer (DXi) - Kuala Lumpur
Position: Engineer – Software Technical Support (DXi) Location Based: Global Call Centre Kuala Lumpur (Malaysia) Work Hours (Mid-day Shift): 3.00 pm to 12 Midnight
Job Summary: This team works on our DXi product line, a disk-based back-up solution business, a growing market that is a major player in. DXi is a mature product line which has a large install base with cutting edge disk based back up technology. The DXi is industry leading De-duplication product and is supported by a team of professional second to none. The product is a mixture of many different technologies (Linux, RAID, VTL, NAS, StorNext, De-duplication, etc.) all working together and creates unique opportunity to grow support resources and to hone skills much less utilized in other areas. In addition, this team also supports Q-Series Disk Arrays, Video surveillance storage, large ActiveScale environments and other Quantum products.
Job Duties: Demonstrates self-initiative and self-direction in learning activities and professional development (e.g. reviewing Technical Bulletins, product manuals, etc.).
Demonstrates excellent interpersonal skills, effective listening, concern with quality deliverables and an appropriate send of urgency in fulfilling customer requirements.
Sets an example of excellence in areas such as; responding to service requests, providing timely, concise and accurate updates to service requests and other administrative requirements
Professionalism reflected in oral and written communication.
Follows through commitments to customers and Team members
Follows documented procedures and processes in the performance of job responsibilities.
Analyze DXi Advanced Reporting output and determine system health, usage patterns, ingest, replication, deduplication, and reclamation/garbage collection performance.
Able to isolate problem to the product, ecosystem, or backup hosts/software.
Prior to escalating upwards, when required, ensure updates to SRs are complete and due diligence has been done for your level utilizing all troubleshooting tolls available.
When required, demonstrates the ability to install, configure and deliver customer orientation for products you are qualified to support
Demonstrates the ability to troubleshoot, upgrade and repair the products you are eventually qualified to support and utilizing processes and procedures.
Demonstrates logical troubleshooting techniques when documented procedures fail to resolve the problem.
Performs other duties as required such as leading or assisting on special projects, installations, etc.
Participate in rotating on-call schedule to provide 7x24 support for customers worldwide.
Successfully complete all training assignments, which include on-the-job instruction as well as training in a formal classroom setting as well as online.
Serves as role model of professionalism by promoting teamwork, demonstrating characteristics such as position attitude, high energy and establishing high standards of personal performance and ethical conduct.
Ensures customers are satisfied and can be utilized as a positive reference by timely resolution of problems and frequent contact.
Identifies deficiencies in internal process.

Job Requirement (Include: Education, Skills & Experience) Degree in Computer Science or similar/equivalent educational qualifications with at least 5 or more years of experience in a customer service technical support role
Direct experience with data storage, specifically VTL and NAS products.
Experience with NetApp/LSI is a plus
Experience with replication and de-duplication technologies is a plus.
High level UNIX system administration and troubleshooting skills on multiple UNIX platformsSolaris,
HPUX, AIX and particularly LINUX.
High level Microsoft Windows system administration and troubleshooting are a plus.
Familiar with VMware and VCP certification is a plus.
Knowledge of fiber channel, iSCSI and SCSI technology, networking and SAN.
Familiar with backup applications such as EMC Networker or Symantec NetBackup, Backup EXEC or CommVault is a plus
Superior troubleshooting and organizational skills.
Ability to understand customer needs to "read" the customer and adapt behaviour/approach accordingly.
Ability to multi-task between several critical customer situations at the same time
Ability to work independently, as well as contributing as a team player
Strong customer relations skills and understanding of the sales cycle
Ability to establish technical credibility and in-still customer confidence in a wide variety of technical environments.
Follows through on commitments to customers and team members
Must be proficient in both spoken and written English and French or German preferred.
Work Hours – Mid-Day Shift – Malaysia 3.00 PM to 12.00 Midnight


As one of the leading companies in Malaysia, Quantum Corporation offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Quantum Corporation also offers a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to upgrade new experience and erudition through the company programs.

If Mr interested to submit Jawatan Kosong SW Technical Support Engineer (DXi) Kuala Lumpur September 2020 Quantum Corporation Quantum Corporation, immediately prepare requirements/files and documents needed for fill Jawatan Kosong SW Technical Support Engineer (DXi) Kuala Lumpur September 2020 Quantum Corporation above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Kuala Lumpur region from any other company.

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