OCBC Bank Recruitment Jun 2025 - OCBC Bank assign a chance to apply Jawatan Kosong WALK-IN Customer Service Executive Contact Centre 27 Sep 2024, that will be placed in Kuala Lumpur. You will definitely get a better potential customer along with less dangerous life in the future. Joining to this business makes a person able to meet the goal easier and create the aim come true.

To produce this business eyesight and mission happens on legitimate OCBC Bank is usually open of brand-new place as September 2024. All people who are enthusiastic answering this particular vacant, please take a part in this Jawatan Kosong WALK-IN Customer Service Executive Contact Centre 27 Sep 2024 recruitment. If you are one which can certainly load qualifications, you can look at further info about Jawatan Kosong WALK-IN Customer Service Executive Contact Centre 27 Sep 2024 below.

OCBC Bank Job Vacancies Jun 2025

Jawatan Kosong WALK-IN Customer Service Executive Contact Centre 27 Sep 2024 in Kuala Lumpur

WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024 - (240001DN)

[Walk-in Interview] Customer Service Executive (Contact Centre)

Date: Friday, 6 Sep 2024

Time: 9.30am - 12.00pm and 2.00pm - 4.00pm

Location: 4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

Services

• To attend to inbound calls enquiries over various range consumer financial products and services
• To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
• To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette

Quality Assurance

• To achieve first call resolution where possible and follow up with customers on unresolved issues.
• To perform after call duties and quality assurance in accordance to the set procedures with zero defect
• To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements

Alternative Channels and Cross-Selling

• To introduce and create customer awareness on self-service/automated banking channels
• To cross-sell bank products and services when appropriate

Compliance

• To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank

Qualifications

• Degree Holders – related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders – minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
• Possess customer centric / strong customer service mindset
• Committed and a good team player with willingness to step into a leadership role
• Independent and resourceful with the ability to thrive under pressure
• Meticulous, well organized and has the ability to solve problems
• Able to multitask and manage time effectively
• Willing to work on shift rotations (24/7) which includes Public Holidays

Primary Location: Malaysia-Kuala Lumpur-Kuala Lumpur

Job: Customer Service Executive

Organization: MAL E2P - Contact Centre - Hub (DH)

Schedule: Permanent

Job Posting: 10-Sep-2024, 9:42:01 PM

As one of the leading companies in Malaysia, OCBC Bank offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. OCBC Bank also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowledge through the company programs.

If You are interested to send an application for Jawatan Kosong WALK-IN Customer Service Executive Contact Centre 27 Sep 2024 Kuala Lumpur September 2024 by OCBC Bank, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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