Jawatan Kosong Customer Support Representative Seremban Morningstar

Job Informations

Job Title : Customer Support Representative | Company : Morningstar | Location : Seremban | Pub Date : 30+ days ago

jawatan.me. Morningstar Jobs Oktober 2020 - Morningstar invites the best people to fill Jawatan Kosong Customer Support Representative that will be placed in Seremban. You will receive far better probability in addition to less dangerous life later on. Joining to this company can make anyone able to accomplish ones aim much easier as well as produce the desire becoming reality.

To help make this business eye-sight along with vision come to correct; Morningstar is usually to open up for fresh placement since begin as Januari 1970. All people who are considering about staffing this particular vacant, you need to participate in this Jawatan Kosong Customer Support Representative recruitment inside. It really is encouraged for everyone to prepare many necessary specifications for this job recruitment procedure, for the reason that method needs you to definitely allow an acceptable spec that this business desires because of this place. If you are that you will be the one which can certainly load the actual specs, you can look at you just read further information about Jawatan Kosong Customer Support Representative below.

Morningstar Job Openings Oktober 2020

Jawatan Kosong Customer Support Representative - Seremban
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Client Support Representatives (CSRs) provide “smart, fast, and nice” end-user support on-demand via phone, email, chat or other “remote” tools. CSRs are considered the first line of support for our products, and engage with end-users across various customer segments, including individuals, advisors, and institutions. They are support generalists with a practical level of knowledge across a range of products and customer types and expertise spanning usage, investment, and basic technical issues.

This position will be based in our Oakland, Maryland office.

Responsibilities

Responding to client (end-user) questions/inquiries via telephone, email, and (in the future) chat in a complete, accurate, and timely manner in accordance with service level standards (SLAs)
Troubleshooting client issues and resolving or escalating appropriately
Managing occasionally unhappy client interactions and de-escalating emotionally charged situations when necessary.
Balancing service-delivery efficiency with quality of care
Continuous process improvement, looking for smarter and better ways to serve clients
Ongoing education and skill-building (self-administered as well as centrally administered) with respect to service process, investing, product, and customer context
Ad hoc projects designed to leverage product/client knowledge while gaining exposure to other areas outside of customer service
Providing feedback to sales and product teams regarding potential business opportunities and product innovations, based on insights gained through service interactions with clients and analysis of support data/logs
Participating in the onboarding/training of new CSRs and other new hires who can benefit from product and client understanding

Requirements

Excellent written and oral communication, with excellent interpersonal skills.
Strong problem solving and analytical skills with high attention to detail, and excellent time management.
Proficiency with Windows-based applications.
Fast learner, flexible and proven ability to work in a demanding environment with strong multi-tasking skills.
Sound client service skills with a proactive approach, and take ownership of issues as they arise.
An interest in the investment industry.
Bachelor’s degree is preferred.

is an equal opportunity employer.

As one of the leading companies in Malaysia, Morningstar offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Morningstar also gives a dynamic work environment in order to encourage employees to contribute optimally, and at the same time is able to learn new skills and knowledge through the company programs.

If Ms fascinated to registrate Jawatan Kosong Customer Support Representative Seremban Januari 1970 Morningstar Morningstar, immediately prepare requirements/files and documents needed for submit Jawatan Kosong Customer Support Representative Seremban Januari 1970 Morningstar above. To apply by online, please click the "Apply" button below. If you still do not satisfy with our job recruitment information above, you can try to read other job recruitment information that we provide in our website which still located in Seremban region from any other company.

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