Give Fun Pte. Ltd. Careers Mei 2025 - Give Fun Pte. Ltd. is looking for the best people to apply Jawatan Kosong Customer Experience Executive Remote/Work from Home, that will be placed in Petaling Jaya. You will definitely get a better potential customer along with less dangerous life later on. Becoming a member of this business makes a person can meet the purpose less complicated and make current aspiration come true.

To produce the organization perspective along with mission come on legitimate Give Fun Pte. Ltd. is actually started on fresh placement as Ogos 2024. All people who are enthusiastic about filling up this vacant, make sure you take part in this kind of Jawatan Kosong Customer Experience Executive Remote/Work from Home recruitment. If you will be the one which might load requirements, you can look at further info about Jawatan Kosong Customer Experience Executive Remote/Work from Home below.

Give Fun Pte. Ltd. Jobs Mei 2025

Jawatan Kosong Customer Experience Executive Remote/Work from Home in Petaling Jaya

Customer Experience:

• Establish key Customer Experience (CX) metrics and listening points to integrate customer feedback into decision-making processes, generating actionable insights.
• Lead and facilitate customer journey mapping and assessment to identify opportunities and pain points for improvement.
• Proactively monitor customer health & loyalty, promptly identifying and addressing issues to ensure satisfaction and retention.
• Develop engaging product listings on the e-commerce website and craft newsletter content to reinforce the brand image for customers' firsthand experience.
• Participating and assisting in the development and utilization of software tools and Customer Relationship Management (CRM) systems such as Klaviyo, Respond.io, Salesforce, and others.

Customer Support:

• Collaborate closely with the Operations, Design & Delivery Teams, ensuring smooth business operations.
• Take ownership of all customer support and administrative matters, including follow-ups across multiple channels (Instagram, WhatsApp, Facebook Messenger, SMS, calls, etc.), order management, and client interactions.
• Assist customers with various order-related tasks such as placing new orders, modifying order information (e.g., delivery addresses), rescheduling, changing items, and addressing operational inquiries, ensuring customers' needs are met.
• Manage refund, exchange, feedback, and complaint cases from customers, implementing necessary service recovery measures.

Other Information you should know:

• Discipline & Time Management: The ideal candidate should demonstrate strong discipline, effectively manage task and project priorities, and consistently meet deadlines.
• Work From Home: This is a remote position, offering the flexibility to work from home. However, you may be required to attend in-person meetings on a weekly or bi-weekly basis within the Klang Valley area (PJ/Setia Alam).
• Work Hours: 8:30am - 5.30pm (1-hr lunch break)
• Working Days: Saturdays & Sundays + 3 weekday (The specific weekdays will be discussed and finalized during the interview process)

Why join Give Fun?

"We're serious about fun, and giving them to you" is our company's tagline, and we're breathing and living by it everyday. We're small, but we're also big, aiming to be the most creative and leading Party & Balloon retailer in Singapore. Every team member has a different voice, different story to tell and different role to play in the family, we welcome you to be part of us and start sharing your story. If you enjoy learning new things, embracing new challenges, we hope to hear from you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Retention bonus

Application Question(s):

• This is a Remote Role (Work from Home).

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

As one of the leading companies in Malaysia, Give Fun Pte. Ltd. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Give Fun Pte. Ltd. also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Customer Experience Executive Remote/Work from Home Petaling Jaya Ogos 2024 by Give Fun Pte. Ltd., please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Petaling Jaya region from another company below.

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