Teleperformance Recruitment Julai 2025 - Teleperformance calls a new worker to fill Jawatan Kosong Real Time Analyst - English - Penang Travel Technology, that will be placed in George Town. You will receive a better chance as well as safer dwell later on. Signing up for this firm makes a people can attain the purpose less complicated and make current aspiration come true.

To help the organization vision and mission happens on legitimate Teleperformance can be open up for brand-new place since Jun 2024. Everybody who are enthusiastic about filling up this particular vacant, remember to engage in this Jawatan Kosong Real Time Analyst - English - Penang Travel Technology recruitment. If you are one that might fill up requirements, you can try to see further info about Jawatan Kosong Real Time Analyst - English - Penang Travel Technology below.

Teleperformance Recruitment Julai 2025

Jawatan Kosong Real Time Analyst - English - Penang Travel Technology in George Town Overview:
Qualifications:

• 1-3 years of experience in the same capacity
• Strong data analytics and creation of reports
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel and understanding call center statistics a must.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an advantage.
• Experience in developing dashboards, and understandable reports and useful visualization.
• Flexible schedule and excellent attendance record
• Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Responsibilities:

• Responsible for real time monitoring, reporting, analysis, tracking, documenting and communicating agent activity on multiple lines of business through phone, chat or email.
• Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
• Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures.
• Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
• Recommend procedural and operational guideline changes to improve communications and operational efficiency.
• Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.
• Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company's financial goals (efficiencies) are met.
• Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
• Planning and scheduling off-phone events.

As one of the leading companies in Malaysia, Teleperformance opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Teleperformance also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Real Time Analyst - English - Penang Travel Technology George Town Jun 2024 by Teleperformance, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in George Town region from another company below.

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