Teleperformance Vacancies Mei 2025 - Teleperformance calls the candidates to fill Jawatan Kosong Real Time Analyst - English - Penang Travel Technology, that will be placed in George Town. You will receive a better potential customer as well as less dangerous life in the future. Becoming a member of this company makes a person can meet the goal easier and create the aim come true.

To help this business vision and mission comes on correct Teleperformance is actually open on brand-new place seeing that Jun 2024. Everyone who are considering about filling up this particular vacant, remember to engage in this Jawatan Kosong Real Time Analyst - English - Penang Travel Technology recruitment. If you will be the one that can certainly fill up requirements, you can try to see further info about Jawatan Kosong Real Time Analyst - English - Penang Travel Technology below.

Teleperformance Job Vacancies Mei 2025

Jawatan Kosong Real Time Analyst - English - Penang Travel Technology in George Town Overview:
Qualifications:

• 1-3 years of experience in the same capacity
• Strong data analytics and creation of reports
• Experience in automating task/reports that are manual to reduce cycle time and defects.
• Proficient user of Excel and understanding call center statistics a must.
• Knowledge in VBA, macros, linked data, pivot chart tools, design tools is an advantage.
• Experience in developing dashboards, and understandable reports and useful visualization.
• Flexible schedule and excellent attendance record
• Should be amenable to work on different schedules (i.e. Day Shift, Mid Shift, Night Shift)

Responsibilities:

• Responsible for real time monitoring, reporting, analysis, tracking, documenting and communicating agent activity on multiple lines of business through phone, chat or email.
• Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines.
• Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures.
• Co-ordinate and collaborate with operations and other departments to ensure smooth functioning of the production environment.
• Recommend procedural and operational guideline changes to improve communications and operational efficiency.
• Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data.
• Analyzing real-time call trends and make adjustments to staffing to ensure service levels as well as company's financial goals (efficiencies) are met.
• Making necessary adjustments to workforce management software to appropriately track the productivity of Call Center Agents.
• Planning and scheduling off-phone events.

As one of the leading companies in Malaysia, Teleperformance opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Teleperformance also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong Real Time Analyst - English - Penang Travel Technology George Town Jun 2024 by Teleperformance, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in George Town region from another company below.

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