Singtel Careers Mei 2025 - Singtel offer a chance to fill Jawatan Kosong Customer Care Officer- Mandarin Team, that will be placed in Melaka. You will receive a better chance along with safer dwell later on. Becoming a member of this enterprise makes a person can carry out the purpose less complicated and make current aspiration come true.

To help the business perspective and mission comes on legitimate Singtel will be wide open on brand-new place since Oktober 2024. Everybody who are considering filling this vacant, please take a part in this Jawatan Kosong Customer Care Officer- Mandarin Team recruitment. If you will be one which might fill up qualifications, you can try to see more info about Jawatan Kosong Customer Care Officer- Mandarin Team below.

Singtel Recruitment Mei 2025

Jawatan Kosong Customer Care Officer- Mandarin Team in Melaka

Customer Care Officer- Mandarin Team

Date: 3 Oct 2024

Location: Melaka, Malaysia

Company: Singtel Group

Be a part of something BIG!

Provide quality customer service to SingTel customers either by telephone or electronically.

Make an Impact by:

• Handle incoming call and enquiries from customers mainly in Mandarin, with demonstration of excellent customer service skill to meet and exceed customer’s need.
• Assist customer's queries on their prepaid account.
• Perform checks and validation on customers’ credit deduction.

• Handling basic troubleshooting and setup for data connectivity. Take in service application and request for back office or self-processing.
• Follow up and resolving customer complaint and problem and ensure it’s close to satisfaction.
• To channel and escalate any unresolved issues/complaint to other stakeholder or next level, within the agreed procedure.
• Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management.
• To participate fully in the team, taking part in regular team meetings & buzz sessions, giving feedback & ideas to colleagues and the Team Leader.
• Work closely with team members and leaders at all times to achieve quality results & productivity.
• Assist Team Leaders & senior officers in charge as and when required.
• Proactively identify areas for service & procedural improvement and make recommendations to the team leader.

Skills for Success:

• Customer oriented with good interpersonal and communication skill.
• An effective team player with ability to interact with team to achieve goals & service excellence.
• Proactive & have great sense of urgency.

• Flexible to changes in work schedule.
• Effectively bilingual in Mandarin & English language.
• Self-driven individual with a positive attitude.

• Rotational shift job. Monday to Sunday, 8.30am to 8.30pm.

Rewards that Go Beyond:

Full suite of health and wellness benefits.

Ongoing training and development programs.

Internal mobility opportunities.

Working Location:

Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.

Your Career Growth Starts Here. Apply Now!

As one of the leading companies in Malaysia, Singtel offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Singtel also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Customer Care Officer- Mandarin Team Melaka Oktober 2024 by Singtel, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Melaka region from another company below.

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