Newshare Sdn Bhd Jobs November 2026 - Newshare Sdn Bhd is looking for a new official to apply Jawatan Kosong Live Chat - Customer Service Representative, that will be placed in Kuala Lumpur. You will receive a better prospect as well as safer dwell in the future. Becoming a member of this enterprise makes a people can reach the purpose less complicated and make current aspiration come true.

To help this organization eyesight and mission comes on correct Newshare Sdn Bhd is actually open up for fresh placement since Oktober 2026. All people who are considering filling this specific vacant, make sure you take part in this kind of Jawatan Kosong Live Chat - Customer Service Representative recruitment. If you will be the one which might load qualifications, you can attempt to learn further information about Jawatan Kosong Live Chat - Customer Service Representative below.

Newshare Sdn Bhd Job Vacancies November 2026

We are looking for an energetic and empathetic Customer Support Specialist to join our team. In this role, you will be the front-line ambassador for our platform, connecting directly with global users via Live Chat to troubleshoot issues, maintain a vibrant community, and deliver exceptional service experiences.

What You’ll Be Doing:

• User Support & Troubleshooting: Handle live chat and written inquiries to resolve player issues regarding app features, in-game bugs, and VIP events.
• Community Moderation & Service Excellence: Assist in maintaining a positive community environment, accurately log cases in CRM, and consistently meet high customer satisfaction (CSAT) standards.
• Cross-Team Collaboration & Case Management: Coordinate with internal support teams to handle complex player inquiries and track case statuses to ensure smooth and efficient workflows.

What We’re Looking For:

• Prior working experience in customer support, contact center, or service roles
• High School Diploma or above; Fresh Graduates with a passion for CS are warmly welcomed!
• Strong verbal and written proficiency in English and Mandarin to effectively communicate and support an international user base
• Customer-centric mindset, Strong problem-solving ability, Patience, and Attention to detail
• Willing and able to work on rotating shifts (including weekends/public holidays if scheduled)

What We Offer:

• Attractive basic salary + KPI + Shift Allowance
• Comprehensive EPF, SOCSO, EIS, and Annual/Medical Leave
• WFH on night shifts, weekends, and public holidays; Laptop & Phone are provided
• Clear career progression path and on-boarding training
• Casual dress code, pantry snacks, regular team bonding activities, and a friendly team environment!

主要工作职责:

• 玩家服务与故障排查：通过在线聊天及文字工单，高效响应并解决玩家关于 平台功能、Bug 及 VIP 活动等相关咨询与问题。
• 社区维护与服务达标：协助维护积极正向的社群互动氛围，在 CRM 系统中规范记录工单及用户数据，持续达成高标准的客户满意度 (CSAT) 指标。
• 跨部门协作与工单流转：与内部团队紧密配合，协同处理复杂的玩家诉求并全程跟进工单进度，确保流程顺畅高效闭环。

任职要求：

• 具备客服、联络中心或相关服务行业经验者优先。
• 高中或以上学历；欢迎对客服充满热情的应届毕业生申请！
• 具备优秀的中英文听说读写能力，能够顺畅对接与帮助国际用户群体
• 以客户为中心的思维，具备出色解决问题的能力以及注重细节。
• 能够接受轮班制工作安排（周末及公共假期）

福利待遇：

• 优厚的底薪 + 绩效 + 轮班津贴
• 法定保障 EPF、SOCSO、EIS，并享有法定年假及病假
• 夜班、周末及公共假期可居家办公；公司全套配备工作笔记本电脑与手机
• 清晰晋升路径与入职带薪培训
• 休闲着装、茶水间零食、定期团建活动以及年轻友善的团队工作氛围！

Pay: From RM3,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance
• Work from home

Application Question(s):

• How much notice are you required to give your current employer?
• Are you available for shift work?
• What's your average typing speed?
• What's your expected monthly basic salary?

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: Hybrid remote in Kuala Lumpur (Kuala Lumpur)

As one of the leading companies in Malaysia, Newshare Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Newshare Sdn Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Live Chat - Customer Service Representative Kuala Lumpur Oktober 2026 by Newshare Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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