SummitNext Technologies Sdn Bhd Hiring Jun 2025 - SummitNext Technologies Sdn Bhd give an opportunity to apply Jawatan Kosong Trainer, that will be placed in Sungai Petani. You will receive a better potential customer as well as safer dwell later on. Becoming a member of this business makes a person able to carry out the ones aim much easier as well as produce the desire becoming reality.

To help this corporation vision and mission comes on legitimate SummitNext Technologies Sdn Bhd will be wide open on brand-new place since Januari 2025. Everybody who are considering about filling up this vacant, you need to take a part in this Jawatan Kosong Trainer recruitment. If you are one that might fill up qualifications, you can try to see more info about Jawatan Kosong Trainer below.

SummitNext Technologies Sdn Bhd Job Vacancies Jun 2025

Company Overview:

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Trainer (Customer Service) to provide unrivalled support to our clients

Responsibilities:

• Develop and deliver training programs for inbound, outbound, and support agents, aimed at enhancing skills, knowledge, and performance.
• Conduct training needs analysis based on agent performance, customer feedback, and data insights to identify areas for improvement.
• Create engaging and interactive training materials, including training manuals, job aids, and e-learning modules.
• Deliver training sessions using various methods such as classroom training, on-the-job training, and virtual training.
• Evaluate training effectiveness through assessments, surveys, and focus groups, and gather feedback for continuous improvement.
• Provide coaching and feedback to agents through one-on-one sessions, performance reviews, and customer feedback to boost performance.
• Analyze performance data related to agents, customer feedback, and call volume to identify areas for improvement in training and coaching.
• Collaborate with line leaders and assistant leaders to identify training needs and support them in implementing effective training programs.

Requirements/Qualifications:

• Diploma/Bachelor degree with at least 2 years of work experience as Customer Service trainer or similar role.
• Experience in customer service positions in contact centres is a plus.
• Excellent presentation of skills and training delivery, with knowledge of various training methodologies.
• Excellent verbal, written and interpersonal communication skills.
• Ability to multitask and operate in a fast-paced team environment.
• An individual who is eager to learn and willing to go the extra mile.
• Proficiency with necessary technology, including computers, software applications, and phone systems.
• Additional certification in training is a plus.

Job Type: Full-time

Benefits:

• Annual Leave, Maternity Leave, Birthday Leave, Parental Leave, etc
• EPF & Socso
• Opportunities for promotion
• Professional development

As one of the leading companies in Malaysia, SummitNext Technologies Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. SummitNext Technologies Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and erudition through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Trainer Sungai Petani Januari 2025 by SummitNext Technologies Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Sungai Petani region from another company below.

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