Axiom Technologies Vacancies Julai 2025 - Axiom Technologies calls a new employee to fill Jawatan Kosong IT Desktop Support Officer, that will be placed in Johor. You will receive a better prospect as well as less dangerous life in the future. Joining to this firm makes anyone able to meet the purpose less complicated and make current aspiration come true.

To help the business vision and mission arrives on correct Axiom Technologies can be open up for fresh placement since Jun 2024. Everyone who are considering filling this particular vacant, you need to take a part in this Jawatan Kosong IT Desktop Support Officer recruitment. If you will be one which can certainly fill up requirements, you can attempt to learn further information about Jawatan Kosong IT Desktop Support Officer below.

Axiom Technologies Recruitment Julai 2025

Jawatan Kosong IT Desktop Support Officer in Johor

Axiom Technologies is an Australia-based entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Provide first-line support to Internal Customers for service desk issues, including without limitation, fulfilling hardware and software support requests via phone, chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary services, troubleshooting, fixes, workarounds, training and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through fulfillment/problem resolution, or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal
• Customers and IT support personnel.
• Comply with all of IT Service Management processes and best practices.
• Participate as requested in appropriate IT releases by testing the usability of such releases from an Internal Customer’s perspective.
• Drive continuous improvement in IT request and support processes.
• Work on additional projects as requested and pre-approved by the team lead or manager.
• o Be flexible to work any shift or overtime as requested.
• Monitor physical data center environment
• .
• Familiar with fire suppression systems, and water detection.
• Escalate issues as required.
• Provide first-line support to Internal Customers for service desk issues, including
  without limitation, fulfilling hardware and software support requests via phone,
  chat, email, or online tickets.
• Work to resolve Internal Customer service desk issues by providing necessary
  services, troubleshooting, fixes, workarounds, training, and advice.
• Escalate more complex Service desk issues to the relevant Siemens IT
  team/technician within prescribed time limits.
• Manage Service desk requests from receipt of the support request through
  fulfillment/problem resolution, or escalation.
• Log all Internal Customer interactions in the ticket system.
• Document incident resolutions and knowledge for reuse by Internal Customers
  and IT support personnel.

Skills and Abilities Required:

• Strong Customer Service skills
• Strong Verbal and Written communication skills
• Strong troubleshooting skills
• Strong and fast Key-boarding skills
• Should have a strong understanding of basic computer hardware, software and
  networking systems, and be able to explain them in a clear, concise manner.
• Strong analytical and problem-solving capabilities

Education and Experience Requirement:

• Strong Working knowledge of current Microsoft based operating systems
• Strong Working knowledge of multiple browsers (IE, Chrome, Firefox)
• Previous Help Desk/Service Desk experience preferred
• Knowledge, training or experience with Unix or Mac desirable
• Knowledge of emerging tools, techniques and technologies
• Experience or training with using and troubleshooting Microsoft Office and Office
  365 with emphasis on Teams, Outlook, MS Word, MS Excel and MS PowerPoint
• Knowledge of Antivirus software, PKI, data security and data encryption
  desirable
• Experience or training with set-up and troubleshooting of remote connectivity
• Basic understanding of PC hardware set-up and configuration, MCP, CompTIA,
  A+ and/or network+ certification would be desirable
• Microsoft SharePoint knowledge – desirable
• Previous Service Desk or Network operations experience preferred
• Working basic knowledge of Networks and troubleshooting network connection
  issues.
• Account management, Active Directory knowledge (add, change) – preferred

Basic knowledge of:

• Active Directory
• Exchange
• Apple OS
• SCCM

Experience in a similar role

• 3+ years of relevant experience

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

As one of the leading companies in Malaysia, Axiom Technologies offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Axiom Technologies also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and erudition through the company programs.

If You are interested to send an application for Jawatan Kosong IT Desktop Support Officer Johor Jun 2024 by Axiom Technologies, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Johor region from another company below.

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