Marriott International, Inc Careers Oktober 2026 - Marriott International, Inc is seeking a new official to apply Jawatan Kosong Front Office Duty Manager - Sheraton Kota Kinabalu, that will be placed in Kota Kinabalu. You will definitely get a better potential customer along with less dangerous life in the future. Joining to this business makes a people able to meet the goal easier and create the aim come true.

To help the business vision and mission arrives on legitimate Marriott International, Inc can be open of brand-new place seeing that April 2026. All people who are interested filling this vacant, you need to take a part in this Jawatan Kosong Front Office Duty Manager - Sheraton Kota Kinabalu recruitment. If you will be one that can certainly load requirements, you can try to see further info about Jawatan Kosong Front Office Duty Manager - Sheraton Kota Kinabalu below.

Marriott International, Inc Jobs Oktober 2026

Jawatan Kosong Front Office Duty Manager - Sheraton Kota Kinabalu in Kota Kinabalu Additional Information
Job Number26037402
Job CategoryRooms & Guest Services Operations
LocationSheraton Kota Kinabalu, Jalan Albert Kwok, Sabah, Malaysia, Malaysia, 88000
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Empowers employees to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures employees understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of employee and guest accidents.

• Observes service behaviors of employees and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures employees are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

As one of the leading companies in Malaysia, Marriott International, Inc offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Marriott International, Inc also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.

If You are interested to send an application for Jawatan Kosong Front Office Duty Manager - Sheraton Kota Kinabalu Kota Kinabalu April 2026 by Marriott International, Inc, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kota Kinabalu region from another company below.

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