Niagawan Plus Sdn Bhd Hiring Mei 2025 - Niagawan Plus Sdn Bhd provide a chance to fill Jawatan Kosong Accounting Customer Support Executive, that will be placed in Bayan Lepas. You will definitely get a better prospect along with safer dwell later on. Becoming a member of this corporation makes anyone able to attain the purpose less complicated and make current aspiration come true.

To help this business perspective along with mission come on right Niagawan Plus Sdn Bhd is actually open on fresh placement seeing that November 2024. All people who are considering about staffing this specific vacant, please take a part in this Jawatan Kosong Accounting Customer Support Executive recruitment. If you will be one that can certainly load qualifications, you can attempt to learn more info about Jawatan Kosong Accounting Customer Support Executive below.

Niagawan Plus Sdn Bhd Jobs Mei 2025

Jawatan Kosong Accounting Customer Support Executive in Bayan Lepas

Eksekutif Perkhidmatan Pelanggan Perakaunan perlu memastikan pengalaman yang positif bagi pengguna perisian perakaunan kami. Jawatan ini melibatkan membimbing pengguna baharu melalui proses onboarding, memberikan sokongan peribadi, dan memastikan mereka terlibat sepenuhnya dengan perisian tersebut.

Tanggungjawab

1. memastikan pengalaman yang positif bagi pengguna perisian perakaunan kami.

2. membimbing pengguna baharu melalui proses onboarding

3, memberikan sokongan peribadi,

4. memastikan mereka terlibat sepenuhnya dengan perisian tersebut

Our innovative SaaS accounting software company is looking for an energetic and driven Accounting Customer Support Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to ensure our users get the most out of our subscription-based software.

Key Responsibilities:

User Onboarding: Seamlessly integrate new users, aiming for activation rate. Your mission is to ensure that customers don't just sign up, but fully engage with our tools to help their businesses thrive.

Personalized Outreach: Connect with new users via WhatsApp or phone calls to encourage exploration of our software’s features. Your personal touch can turn a user’s initial curiosity into long-term loyalty.

Activation Follow-up: Guide new users through the "activation" phase, ensuring they complete initial steps in using our software. Your support is the cornerstone of their success.

Training and Education: Conduct engaging online training sessions, creating a community of well-informed users who feel confident navigating our software daily.

Re-engagement Strategies: Proactively follow up with inactive or dormant users, uncover their challenges, and reignite their enthusiasm for our software solutions.

Feedback Analysis: Play a pivotal role in improving our product by documenting reasons for customer churn and providing actionable insights to management.

Usage Metrics: Focus relentlessly on achieving and maintaining targeted weekly active user rate, driving consistent engagement, and ensuring our customers are gaining continuous value from our software.

What We’re Looking For:

• Education: Diploma and above in accounting, or a related field.
• Good communication and interpersonal skills.
• Proven track record in customer service, success, or support, preferably within the related industry.
• Ability to understand and explain complex systems clearly and concisely.
• Experience conducting online training sessions and creating educational content.
• Analytical skills to monitor usage patterns and implement strategies to increase engagement.
• A proactive and empathetic approach to customer interaction.
• A team player with a positive attitude and the ability to work independently.

Why Join Us?

• You’ll be at the forefront of SME innovation, making a tangible difference in the success of our customers.
• Work within a supportive, collaborative environment with a culture that values work-life balance.
• Competitive salary, health benefits, and opportunities for professional growth.

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer support: 1 year (Preferred)
• Accounting software: 1 year (Preferred)

As one of the leading companies in Malaysia, Niagawan Plus Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Niagawan Plus Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong Accounting Customer Support Executive Bayan Lepas November 2024 by Niagawan Plus Sdn Bhd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Bayan Lepas region from another company below.

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