Niagawan Plus Sdn Bhd Recruitment Julai 2025 - Niagawan Plus Sdn Bhd needs the best people to fill Jawatan Kosong Accounting Customer Support Executive, that will be placed in Bayan Lepas. You will definitely get a better prospect as well as less dangerous life in the future. Signing up for this enterprise makes a person can meet the goal simpler in addition to help the current dream be realized.

To help the organization eyesight and mission arrives on legitimate Niagawan Plus Sdn Bhd is usually started on fresh placement since November 2024. Everybody who are enthusiastic about staffing this specific vacant, make sure you take part in this kind of Jawatan Kosong Accounting Customer Support Executive recruitment. If you will be the one which can certainly load requirements, you can attempt to learn more information about Jawatan Kosong Accounting Customer Support Executive below.

Niagawan Plus Sdn Bhd Recruitment Julai 2025

Jawatan Kosong Accounting Customer Support Executive in Bayan Lepas

Eksekutif Perkhidmatan Pelanggan Perakaunan perlu memastikan pengalaman yang positif bagi pengguna perisian perakaunan kami. Jawatan ini melibatkan membimbing pengguna baharu melalui proses onboarding, memberikan sokongan peribadi, dan memastikan mereka terlibat sepenuhnya dengan perisian tersebut.

Tanggungjawab

1. memastikan pengalaman yang positif bagi pengguna perisian perakaunan kami.

2. membimbing pengguna baharu melalui proses onboarding

3, memberikan sokongan peribadi,

4. memastikan mereka terlibat sepenuhnya dengan perisian tersebut

Our innovative SaaS accounting software company is looking for an energetic and driven Accounting Customer Support Executive to join our dynamic team. We’re dedicated to helping small and medium-sized enterprises (SMEs) streamline their accounting processes, and we need your expertise to ensure our users get the most out of our subscription-based software.

Key Responsibilities:

User Onboarding: Seamlessly integrate new users, aiming for activation rate. Your mission is to ensure that customers don't just sign up, but fully engage with our tools to help their businesses thrive.

Personalized Outreach: Connect with new users via WhatsApp or phone calls to encourage exploration of our software’s features. Your personal touch can turn a user’s initial curiosity into long-term loyalty.

Activation Follow-up: Guide new users through the "activation" phase, ensuring they complete initial steps in using our software. Your support is the cornerstone of their success.

Training and Education: Conduct engaging online training sessions, creating a community of well-informed users who feel confident navigating our software daily.

Re-engagement Strategies: Proactively follow up with inactive or dormant users, uncover their challenges, and reignite their enthusiasm for our software solutions.

Feedback Analysis: Play a pivotal role in improving our product by documenting reasons for customer churn and providing actionable insights to management.

Usage Metrics: Focus relentlessly on achieving and maintaining targeted weekly active user rate, driving consistent engagement, and ensuring our customers are gaining continuous value from our software.

What We’re Looking For:

• Education: Diploma and above in accounting, or a related field.
• Good communication and interpersonal skills.
• Proven track record in customer service, success, or support, preferably within the related industry.
• Ability to understand and explain complex systems clearly and concisely.
• Experience conducting online training sessions and creating educational content.
• Analytical skills to monitor usage patterns and implement strategies to increase engagement.
• A proactive and empathetic approach to customer interaction.
• A team player with a positive attitude and the ability to work independently.

Why Join Us?

• You’ll be at the forefront of SME innovation, making a tangible difference in the success of our customers.
• Work within a supportive, collaborative environment with a culture that values work-life balance.
• Competitive salary, health benefits, and opportunities for professional growth.

Job Type: Full-time

Pay: From RM2,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer support: 1 year (Preferred)
• Accounting software: 1 year (Preferred)

As one of the leading companies in Malaysia, Niagawan Plus Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Niagawan Plus Sdn Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong Accounting Customer Support Executive Bayan Lepas November 2024 by Niagawan Plus Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Bayan Lepas region from another company below.

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