Airbus Helicopters Malaysia SDN. BHD. Recruitment April 2025 - Airbus Helicopters Malaysia SDN. BHD. is seeking the best people to apply Jawatan Kosong Contract & Customer Support Manager, that will be placed in Subang Jaya. You will receive a better prospect along with safer dwell later on. Becoming a member of this enterprise makes anyone able to do the purpose less complicated and make current aspiration come true.

To produce the business vision and mission arrives on right Airbus Helicopters Malaysia SDN. BHD. can be started on fresh placement seeing that Mac 2025. Everyone who are interested about filling up this particular vacant, please take a part in this Jawatan Kosong Contract & Customer Support Manager recruitment. If you are one that might fill up qualifications, you can attempt to learn more information about Jawatan Kosong Contract & Customer Support Manager below.

Airbus Helicopters Malaysia SDN. BHD. Recruitment April 2025

Jawatan Kosong Contract & Customer Support Manager in Subang Jaya

Job Description:

To manage the execution of S&S contracts and ensure the coordination with all departments to successfully deliver services. Ensure customer satisfaction while ensuring AH performance (Finance, Quality, TaT) objective.

To act as a customer support manager for a portfolio of customers, develop and manage the customer relation by providing the necessary support for all commercial and technical enquiries. Responsible for developing dashboards for performance management, monitoring and reporting.

Responsibilities

• Be the focal point between Airbus and customer with regards to Support & Services
• Coordinate support disciplines and expert (within AH Group), in order to provide a quick and adequate solution towards customer needs
• Manage and follow through all aspects of the HCare contract deliverables
• Ensure customer satisfaction, needs or expectations are managed within AH
• Perform annual customer visit/review on the contract performance & attend to customer's issues if any
• Set-up dashboards and KPIs to follow the customer fleet serviceability and any open topics
• Costing management and coordination with the different stakeholders to provide on time costing and management of simple offer with customer
• Manage Support & Services Contract from kick-off until delivery (execution)
• Set-up the customer sheet / maintain and update any contractual amendments (over & above (O&A), workscope, contractual turn-around time (TAT),....)
• Ensuring all projects are executed "on-time" and "on-cost, maintain cost and revenue forecast (C@C) on monthly basis
• Ensure contract closure (work order, deliverables, invoicing,..) and post nnortem analysis if required
• Ensure contract performance target (quality, cost, customer satisfaction)
• Manage and collect customer surveys and feedback
• Manage financial health and performance of the contract
• Ensure correct and regular reporting to customer (on weekly Basis)
• Upkeep and live Airbus Values, Leadership Model and Code of
• Conduct to be exemplary to others and to promote and increase the awareness of Airbus Values, Leadership Models and Code of Conduct.
• Carry out any other task as directed by the superior.
• Other duties reasonably determined from time to time by the Company

Personal & Interpersonal Skills

• Ability to work with all levels of employees in a multi-cultural and international setting
• Strong communication skills and good command of written and spoken English

Minimum level of education or certification

• Bachelor Degree + 3

Experience & skills that the employee must have in order to fill the position.

• 5 years of experience in contract, project management and customer support
• A good working knowledge of Microsoft Office, including Project, Google suite, SAP
• Good understanding of MRO activities (part-145 regulation)
• Knowledge on Airbus Products is an added advantage •

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Helicopters Malaysia SDN. BHD.

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management <JF-CS-CA>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

As one of the leading companies in Malaysia, Airbus Helicopters Malaysia SDN. BHD. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Airbus Helicopters Malaysia SDN. BHD. also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowledge through the company programs.

If You are interested to send an application for Jawatan Kosong Contract & Customer Support Manager Subang Jaya Mac 2025 by Airbus Helicopters Malaysia SDN. BHD., please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Subang Jaya region from another company below.

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