VORK TECHNOLOGIES MALAYSIA SDN. BHD. Recruitment November 2026 - VORK TECHNOLOGIES MALAYSIA SDN. BHD. offer a chance to apply Jawatan Kosong CUSTOMER SERVICE CS, that will be placed in Johor Bahru. You will receive a better potential customer along with less dangerous life later on. Becoming a member of this firm makes a people can carry out the goal easier and create the aim come true.

To help the organization vision and mission arrives on right VORK TECHNOLOGIES MALAYSIA SDN. BHD. is actually open of brand-new place seeing that Oktober 2026. Everyone who are interested filling this particular vacant, please take a part in this Jawatan Kosong CUSTOMER SERVICE CS recruitment. If you will be the one which might load qualifications, you can try to see further info about Jawatan Kosong CUSTOMER SERVICE CS below.

VORK TECHNOLOGIES MALAYSIA SDN. BHD. Job Vacancies November 2026

. Job Purpose

To manage customer enquiries, sales orders, delivery schedules, and customer complaints while coordinating closely with Production, Planning, Quality Assurance (QA), Warehouse, and Logistics to ensure timely delivery and customer satisfaction.

2. Key Responsibilities. Customer Order Management

• Receive, review, and process customer purchase orders (POs) in the ERP system.
• Verify part numbers, product specifications, quantities, prices, and delivery dates.
• Monitor customer orders and ensure accurate order entry and documentation.
• Prepare and issue order confirmations to customers.
• Maintain updated customer records, forecasts, and order schedules.

B. Production and Delivery Coordination

• Coordinate with Production Planning to confirm production schedules and delivery commitments.
• Monitor order progress and follow up on production status to meet customer requirements.
• Liaise with Warehouse and Logistics to arrange finished goods delivery.
• Monitor delivery performance and ensure on-time delivery (OTD).
• Inform customers promptly of delays, shortages, or changes in delivery schedules.
• Coordinate urgent orders and production priorities with relevant departments.

C. Customer Communication

• Serve as the main point of contact for customer enquiries and order-related matters.
• Respond to customer emails, telephone calls, and requests professionally.
• Provide updates on order status, delivery schedules, and product availability.
• Maintain good customer relationships and ensure timely follow-up.
• Coordinate customer visits, meetings, and business reviews when required.

D. Quality Issues and Customer Complaints

• Receive and record customer complaints relating to injection moulded parts, including:
• Dimensional defects and out-of-specification products.
• Short shots, flash, sink marks, warpage, and colour variations.
• Surface defects, contamination, and appearance issues.
• Packaging defects, incorrect quantities, and mixed parts.
• Coordinate with QA/QC and Production to investigate customer complaints.
• Follow up on corrective and preventive actions (CAPA), 8D reports, and customer feedback.
• Monitor complaint closure timelines and ensure customers receive timely responses.
• Coordinate product returns, replacement parts, and sorting activities where necessary.

E. Inventory and Shipment Monitoring

• Check finished goods availability against customer requirements.
• Coordinate with Warehouse to monitor stock levels and prevent shortages.
• Follow up on packaging specifications, labelling requirements, and shipment documentation.
• Monitor delivery orders (DO), invoices, and other relevant shipping documents.
• Ensure compliance with customer-specific delivery and packaging requirements.

F. Reporting and Documentation

• Prepare daily, weekly, or monthly customer service reports.
• Monitor key performance indicators (KPIs), including:
• On-Time Delivery (OTD).
• Customer complaint rate.
• Order fulfilment rate.
• Backlog and overdue orders.
• Customer response and complaint closure time.
• Maintain accurate records of customer orders, complaints, forecasts, and correspondence.
• Support internal and external audits by providing relevant customer documentation.

G. Cross-Functional Coordination

• Work closely with Sales, Production Planning, Production, QA/QC, Warehouse, Procurement, and Logistics.
• Communicate customer demand changes and urgent requirements to relevant departments.
• Support new product introduction (NPI), trial runs, sample submissions, and customer approval processes where required.
• Assist in resolving production shortages, quality issues, and delivery discrepancies.

Pay: RM2,500.00 - RM7,000.00 per month

Work Location: In person

As one of the leading companies in Malaysia, VORK TECHNOLOGIES MALAYSIA SDN. BHD. opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. VORK TECHNOLOGIES MALAYSIA SDN. BHD. also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong CUSTOMER SERVICE CS Johor Bahru Oktober 2026 by VORK TECHNOLOGIES MALAYSIA SDN. BHD., please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Johor Bahru region from another company below.

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