Hong Leong Bank Recruitment April 2025 - Hong Leong Bank requires the candidates to fill Jawatan Kosong Executive - Operations & Customer Service, that will be placed in Kota Bharu. You will receive a better potential customer along with less dangerous life later on. Signing up for this firm makes a person can attain the ones aim much easier as well as produce the desire becoming reality.
To help the organization eyesight along with mission come on legitimate Hong Leong Bank can be open on brand-new place as Julai 2024. All people who are interested about filling up this particular vacant, make sure you take part in this kind of Jawatan Kosong Executive - Operations & Customer Service recruitment. If you will be the one that may load qualifications, you can try to see further information about Jawatan Kosong Executive - Operations & Customer Service below.
Hong Leong Bank Jobs April 2025
Jawatan Kosong Executive - Operations & Customer Service in Kota Bharu
Executive - Operations & Customer Service If you are looking to excel and make a difference, take a closer look at us...
This role key responsibility is to engage with walk-in customers for transaction processing followed by need based discussion with customers for cross selling. Additionally you will also be the first point of contact to recommend Bank's products and services to customers and be responsible for high levels of Customer service and seamless transactions.
Sales & Service
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products - CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
- Assist in calling up customers for service / sales interactions;
Operations
- Carry out Branch RCSA through sample checking and effective rectification as applicable;
- Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;
- Over-ride transactions as per Bank defined transaction limits;
- Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);
- Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;
- Observe and comply with the Bank's Code of Conduct & Ethics;
Other Responsibilities
- Maintain confidentiality of customers and Bank's information in a responsible manner;
- Keep a clean, organized work area and maintain a professional appearance;
- Attend all trainings as applicable including e-learning/Workday;
- Filing of reports;.
- Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;
- Carry out other duties as assigned periodically.
Requirements
Education/Qualification
- Malaysian citizen
- Fresh graduates or candidates with relevant work experience are welcome to apply
Experience
- Related working experience in financial institution or related field
- Possess customer interaction / cash handling / transaction processing / sales experience
Special Skills
- Basic banking knowledge
- High level of integrity and accountability
- Excellent service mindset and communication skills and cross selling skills
- Professional appearance and courtesy
Certification/Licensing Requirements (optional)
- FIMM / UT license
- PCE & TBE license
What's next?
- Once you've applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
- Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.
About Hong Leong Bank
We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Realise your full potential at Hong Leong Bank by applying now. Job ID JR0000017846
As one of the leading companies in Malaysia, Hong Leong Bank opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Hong Leong Bank also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and erudition through the company programs.
If You are interested to submit an application for Jawatan Kosong Executive - Operations & Customer Service Kota Bharu Julai 2024 by Hong Leong Bank, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kota Bharu region from another company below.
