Amex Jobs April 2025 - Amex give an opportunity to apply Jawatan Kosong Customer Care Professional - Singapore Market, that will be placed in Kuala Lumpur. You will definitely get a better potential customer as well as less dangerous life later on. Joining to this firm makes a people can meet the purpose less complicated and make current aspiration come true.

To produce the organization eyesight and mission comes on right Amex is actually started on brand-new place since Jun 2024. All people who are enthusiastic about staffing this specific vacant, please take a part in this Jawatan Kosong Customer Care Professional - Singapore Market recruitment. If you will be the one that can certainly load requirements, you can try to see more info about Jawatan Kosong Customer Care Professional - Singapore Market below.

Amex Recruitment April 2025

Jawatan Kosong Customer Care Professional - Singapore Market in Kuala Lumpur

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Go above and beyond at a company that sets the standard for customer-first service.

How will you make an impact in this role?

• Meaningful, rewarding work performed with integrity. Here’s just some of what you’ll do in this role:
• Deliver world-class customer service, while responding to Customer inquiries and concerns via multiple channels (calls, emails)
• Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
• Enhance our customers’ experience by identifying opportunities to offer products based on our Cardmembers’ needs
• Meet and exceed quality goals, compliance regulations and productivity targets
• Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and mobile platforms
• Document necessary information, such as payment details, Customers change of details, change of address and travel notifications
• Re-prioritize and adapt to an ever-changing environment
• Responsible for contacting clients with overdue accounts to secure the settlement of the account.
• Perform preventive work to avoid future overdues with accounts that have a high exposure.

Preferred Qualifications

• Fluent in English with strong customer centric mindset. Mandarin would be an added advantage
• Minimum Diploma qualification, preferably with tertiary education
• Experience with face to face customer and clients for more then 2 years is highly suited.
• Unique career journey shaped by your talent and curiosity
• Demonstrate personal excellence by remaining positive in difficult situations
• Display a passion to serve by delivering outstanding service in every interaction with our Customers
• The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
• Strong interpersonal, communication, verbal and written skills
• Assertiveness to handle difficult conversations
• Excellent negotiation, influencing and resourcefulness skills
• Critical, analytical, and forward thinking with problem-solving skills, and strong attention to detail
• Confidence to work in a virtual environment

Additional Details:

• Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location (4 months training will be based in office and will switch to a hybrid environment thereafter)
• Workplace Flexibility: Full time. Rotational shifts every 2 months (starting shifts are between 6AM - 9PM)
• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

As one of the leading companies in Malaysia, Amex opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Amex also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong Customer Care Professional - Singapore Market Kuala Lumpur Jun 2024 by Amex, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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