TCR Group Vacancies Jun 2025 - TCR Group requires the candidates to fill Jawatan Kosong IT Support Engineer L2, that will be placed in Cyberjaya. You will definitely get a better prospect along with less dangerous life later on. Signing up for this business makes anyone able to meet the goal simpler in supplementary to support the current dream be realized.

To help the organization perspective and mission arrives on right TCR Group is usually started on fresh placement as Januari 2025. Everybody who are considering about staffing this specific vacant, you need to take a part in this Jawatan Kosong IT Support Engineer L2 recruitment. If you will be the one which might load requirements, you can try to see further info about Jawatan Kosong IT Support Engineer L2 below.

TCR Group Jobs Jun 2025

Jawatan Kosong IT Support Engineer L2 in Cyberjaya

Malaysia > Cyberjaya

The Opportunity

We are seeking a highly solution-oriented IT Support Engineer (L2) with technical expertise to join our team at TCR Malaysia in Cyberjaya. In this role you will address more complex IT Services. The ideal candidate will have both technical expertise and excellent communication skills to ensure seamless resolution of incidents, requests and escalations.

A snapshot of what you will be doing here

• Technical Support:

  • Handle L1 escalations, troubleshoot hardware/software/network issues, and collaborate with L3 teams.

• 
  Incident Management:

  • Manage complex incidents and service requests, ensuring SLA compliance and proactive issue prevention.

• 
  System Monitoring:

  • Assist in monitoring IT systems, perform health checks, and escalate critical issues.

• 
  Documentation & Training:

  • Maintain knowledge base, create technical documentation, and mentor L1 engineers.

• 
  Collaboration:

  • Work with internal teams and vendors, support L3 during major incidents, and participate in team meetings.

• 
  Process Improvement:

  • Identify ways to enhance IT service efficiency, propose system improvements, and develop expertise in key IT domains (ex. Infrastructure, Cloud Technologies, Workplace Solutions, Applications Support, Data Management, Security and Governance)

We are looking for an individual who:

• Has 3-5years experience in IT Support with at least 1 year in a L2 capacity.

• Holds a Bachelor’s degree in IT, computer Science or related field (or equivalent)

• Experience with ITIL frameworks, especially incident and problem management.

• Hast strong troubleshooting and analytical skills across various IT domains, including Windows OS, Active Directory, Intune, Office 365, and networking.

• Ability to manage multiple priorities in a fast-paced environment.

• Excellent verbal and written communications skills.

• Fluent in English, (both written and oral); additional languages are strong asset.

• Strong understanding of SLA compliance and metrics, but also proficient in performance monitoring and reporting tools.

We think you will love working with us

• You will work with in a supportive and safety focused work environment.

• A competitive salary, with as benefits a health & dental plan, retirement savings plan.

• We operate with streamlined decision-making processes, placing our employees at the core of the company’s success and embodying our company values (integrity, open-mindedness, accountability, passion).

• At TCR, we strongly believe in fostering entrepreneurship among our people.

• You have the capability to adapt and drive change where necessary.

• Since 1999, we have been pioneers in promoting sustainability within the aviation industry.

Our company

At TCR Group, we're dedicated to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our comprehensive offerings include GSE rental, leasing, and maintenance services. With our headquarters located near Brussels and a team of approximately 1700 employees, we boast a global operational presence spanning over 200 airports across America, Europe, Asia Pacific, and the Middle East. Our relentless commitment to excellence has established us as a trusted partner for our customers worldwide.

Do you think we could be a match? We look forward to meeting you.

If you’re passionate about IT and troubleshooting, love sharing your expertise, and want to make an impact, we’d love to hear from you—apply today!

As one of the leading companies in Malaysia, TCR Group opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. TCR Group also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong IT Support Engineer L2 Cyberjaya Januari 2025 by TCR Group, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Cyberjaya region from another company below.

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