IGT Solutions Vacancies November 2026 - IGT Solutions invites the applicant to fill Jawatan Kosong Process Associate - Call Center, that will be placed in Shah Alam. You will definitely get a better potential customer as well as safer dwell sometime soon. Becoming a member of this enterprise makes a people able to attain the ones aim much easier as well as produce the desire becoming reality.

To help the corporation eyesight and mission arrives on legitimate IGT Solutions can be started on brand-new place seeing that Disember 2025. Everybody who are enthusiastic answering this vacant, please take a part in this Jawatan Kosong Process Associate - Call Center recruitment. If you will be one which can certainly load requirements, you can attempt to learn further info about Jawatan Kosong Process Associate - Call Center below.

IGT Solutions Recruitment November 2026

Jawatan Kosong Process Associate - Call Center in Shah Alam

Location:

• UOA Business Park, 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor.

Job Responsibilities

• Handle inbound and outbound customer interactions related to airline services across multiple communication channels, including calls, emails, and chat
• Assist customers with flight reservations, ticket changes, cancellations, refunds, baggage enquiries, and general travel-related enquiries
• Manage service recovery during flight disruptions, including delays, cancellations, schedule changes, and irregular operations (IRROPs), in accordance with airline policies and guidelines
• Provide accurate, professional, and timely information while ensuring compliance with airline procedures and service standards
• Liaise effectively with internal departments and external stakeholders to resolve customer issues and minimize service impact during disruptions
• Update booking systems, passenger records, and case documentation with a high level of accuracy and attention to detail
• Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Perform additional duties or responsibilities as assigned by management to support operational and business needs

Job Requirements

• Minimum qualification: SPM or equivalent
• Proficient in English, both written and spoken
• Strong interpersonal, multitasking, and problem-solving skills
• Customer-focused with a professional, service-oriented attitude
• Able to manage challenging situations with empathy, integrity, and professionalism, particularly in a customer service environment
• Willing to work on a 24-hour rotational shift, including weekends and public holidays
• Minimum 1 year of BPO/contact centre experience is preferred
• Prior experience in airline, travel, or customer service roles is an added advantage
• Fresh graduates are encouraged to apply

Employment Benefits

• Permanent position with structured career development opportunities
• Comprehensive paid training program
• Performance-based incentive scheme
• EPF and SOCSO contributions
• Medical, health, and life insurance coverage
• Dental and optical claim benefits
• Generous annual leave entitlement
• Access to corporate discounts and employee benefits
• Convenient location with direct access to public transportation (LRT/KTM Subang Jaya)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Application Question(s):

• Are you willing to work in different shift? [ 24/7 shift]
• How much is your expected salary? [in RM/MYR]
• When is your earliest availability to start work? [Please state the date]
• Do you have any pre-planned leave?
• Please provide your contact details. [ Eg: 01x-xxxxxxx ; [email protected]]

Experience:

• BPO: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person

As one of the leading companies in Malaysia, IGT Solutions opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. IGT Solutions also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Process Associate - Call Center Shah Alam Disember 2025 by IGT Solutions, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Shah Alam region from another company below.

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