Ria Financial Services Vacancies Jun 2026 - Ria Financial Services present an opportunity to apply Jawatan Kosong Customer Care Representative, that will be placed in Kuala Lumpur. You will receive a better prospect as well as less dangerous life in the future. Signing up for this corporation makes a people can reach the goal easier and create the aim come true.
To help this company eyesight and mission happens on legitimate Ria Financial Services can be started on brand-new place seeing that Ogos 2024. Everybody who are considering about filling up this particular vacant, please take a part in this Jawatan Kosong Customer Care Representative recruitment. If you will be one that can certainly load requirements, you can try to see more information about Jawatan Kosong Customer Care Representative below.
Ria Financial Services Recruitment Jun 2026
Jawatan Kosong Customer Care Representative in Kuala Lumpur
Customer Care Representative Job Description
We are actively looking for a dynamic and customer-focused individual who is able to speak English and Malay to join our team as a Customer Care Representative. As the face of our company, you will play a pivotal role as the first point of contact for our valued customers and agents. In this essential position, you will serve as a trusted advisor, providing exceptional service and support to address their inquiries, resolve issues, and ensure their overall satisfaction.
Your primary responsibility will be to interact with customers and agents in a professional and courteous manner, effectively representing our brand and fostering positive relationships. You will listen attentively to their concerns, demonstrating empathy and understanding, while proactively offering solutions to meet their needs.
As a Customer Care Representative, you will utilize your strong communication skills to convey accurate information about our products, services, and company policies, ensuring clarity and transparency in every interaction. Your ability to navigate customer inquiries with ease and efficiency will be crucial in delivering a seamless and satisfying customer experience.
In addition to handling customer inquiries and requests, you will also be responsible for resolving any issues or complaints that may arise, demonstrating patience and resilience in addressing challenging situations. By actively listening to customer feedback and concerns, you will play a key role in identifying areas for improvement and contributing to our continuous efforts to enhance customer satisfaction.
Overall, this role presents an exciting opportunity to make a meaningful impact by providing exceptional service and support to our valued customers, helping to solidify our reputation as a trusted and customer-centric organization
Responsibilities
- Attracts and retains potential customers by answering product and service questions via Phones, chats, system email and internal system (FxClient).
- Respond to all emails via Zendesk in a timely manner.
- Manage Customer Service queries received on Ria Chat and selected Social Media sites
- Understands the importance of Privacy and follows the legislation and procedures accordingly
- Maintains customer records by updating customer information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and escalate the issue if necessary.
- Recommends changes that may be needed to management by collecting customer information and analyzing customer needs.
- Contributes to the CS team by assisting in accomplishing department goals.
- Keeping up to date with all new changes and information which may be relevant to your position, you need to be knowledgeable.
- Follows all internal procedures and policies
- Manage excellent relationships with all Ria's Stakeholders, from customers to correspondents.
- Completes assigned tasks and shift responsibilities daily
- Develops and Maintains relationships throughout the organization between agents, correspondents, and staff
- Maintains customer satisfaction at high levels.
- Ensure the quality of call standards are met for the department
Qualifications
- Minimum studies required: Technical or Bachelor degree
- Good knowledge of MS Office and Internet Explorer.
- At least 3 year's work experience in customer service or call center positions.
- Advanced level of English and Malay
- Strong customer service orientation.
- Excellent communications skills (both oral and written).
- Team worker.
- Attention to detail.
- Flexibility regarding work schedule.
- Fluent in English and Malay
Job ID 300000176609796
As one of the leading companies in Malaysia, Ria Financial Services opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Ria Financial Services also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.
If You are fascinated to send an application for Jawatan Kosong Customer Care Representative Kuala Lumpur Ogos 2024 by Ria Financial Services, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.
