SummitNext Technologies Sdn Bhd Jobs Jun 2025 - SummitNext Technologies Sdn Bhd provide an opportunity to fill Jawatan Kosong Team Leader Customer Service, that will be placed in Sungai Petani. You will definitely get a better chance along with less dangerous life in the future. Becoming a member of this company makes a person can carry out the aim simpler in addition to aid the current dream be realized.

To help this company perspective along with mission come on right SummitNext Technologies Sdn Bhd is actually open up for fresh placement since Oktober 2024. Everybody who are interested about staffing this specific vacant, remember to engage in this Jawatan Kosong Team Leader Customer Service recruitment. If you are one which may load qualifications, you can attempt to learn more info about Jawatan Kosong Team Leader Customer Service below.

SummitNext Technologies Sdn Bhd Recruitment Jun 2025

Jawatan Kosong Team Leader Customer Service in Sungai Petani

We are SummitNext Technologies Sdn. Bhd., a BPO and Technology Solutions provider located in Selangor, where innovation meets excellence.

Whatsapp details : +601133526043 (Kesha)

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Team Leader to provide unrivalled support to our clients in the logistics industry.

Responsibilities :

1. Operations Management

• Ensure all relevant communications, KPIs record, data and reports are updated and recorded for reference.
• Run projects, deliver action plans and deliverables within agreed timeline.
• Ensure daily tracking reports are updated & accurate.
• Prepare Weekly/Monthly/Quarterly reports in a timely manner.
• Conduct weekly, monthly or quarterly business presentations to management and client.
• Responsible to manage the overall site activities in the absence of the Operations Manager
• Communicate issues and risks to the management team as appropriate.
• Required to be the Planner, Strategist & Implementer of the Client's initiatives and requests.
• Ensure team members strictly adhere to call centre discipline & guidelines.

2. Team Management

• Lead, mentor and coach Customer Service Agents to meet business KPIs.
• Conduct active monitoring of Customer Service Agents to ensure that they are aligned in meeting the business KPIs.
• Creating team connection, communicating directions, goals and providing regular performance feedback to the team.
• Perform regular contact engagement with team members, example: one to one performance review, team meetings and skip level sessions.
• Conduct activities in the team (daily, monthly, weekly) to keep the team motivated, energised, and performance focused.
• Handles and resolves escalations from team members and clients.
• Constantly evaluate, audit and coach team members to provide accurate information to customers.
• Conduct interviews when hiring is required.

Job Requirement:

• Minimum 2 years of experience as Team Leader in a contact centre environment.
• Must be able to supervise, train, coach & motivate a team.
• Required skill(s): coaching skills, leadership and mentoring, ability to do business presentations, and People Management.
• Must be a critical and analytical thinker.
• Strong interpersonal skills and the ability to build rapport with Team members and both internal and external customers.
• Able to multitask, work independently with minimal supervision.
• Proficient in Microsoft Office applications and experience working with CRM systems.
• Ability to work flexible hours, including weekends (24/7)

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Job Type: Full-time

Pay: RM3,000.00 - RM3,500.00 per month

Benefits:

• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus

As one of the leading companies in Malaysia, SummitNext Technologies Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. SummitNext Technologies Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowledge through the company programs.

If You are interested to submit an application for Jawatan Kosong Team Leader Customer Service Sungai Petani Oktober 2024 by SummitNext Technologies Sdn Bhd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Sungai Petani region from another company below.

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