Red Contact Sdn Bhd - Kota Syahbandar, Melaka Jobs Mei 2025 - Red Contact Sdn Bhd - Kota Syahbandar, Melaka present a chance to fill Jawatan Kosong Quality Assurance Executive - Call Centre Melaka, that will be placed in Melaka. You will receive a better chance as well as safer dwell later on. Joining to this corporation makes anyone can meet the purpose less complicated and make current aspiration come true.

To produce this organization vision along with mission come on right Red Contact Sdn Bhd - Kota Syahbandar, Melaka is usually open of brand-new place since April 2025. All people who are enthusiastic about filling up this vacant, remember to engage in this Jawatan Kosong Quality Assurance Executive - Call Centre Melaka recruitment. If you will be one that may load qualifications, you can attempt to learn more info about Jawatan Kosong Quality Assurance Executive - Call Centre Melaka below.

Red Contact Sdn Bhd - Kota Syahbandar, Melaka Job Vacancies Mei 2025

Jawatan Kosong Quality Assurance Executive - Call Centre Melaka in Melaka

KEY ACCOUNTABILITIES

• Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.

JOB RESPONSIBILITIES

• To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
• To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
• To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
• To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
• Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
• Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
• Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
• Conducting Monitoring (Call/Email) and Coaching
• Call Monitoring and related Reports
• Analysis, Evaluation and Measurement
• Assessment and Administrative Activities
• Buzz sessions and other Tasks

OFFICE LOCATION

Red Contact Sdn. Bhd.

No 17-2, Jalan KSB 11, Taman Kota Syahbandar, 75250 Melaka.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,350.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)

Language:

• English (Preferred)

As one of the leading companies in Malaysia, Red Contact Sdn Bhd - Kota Syahbandar, Melaka opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Red Contact Sdn Bhd - Kota Syahbandar, Melaka also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowledge through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Quality Assurance Executive - Call Centre Melaka Melaka April 2025 by Red Contact Sdn Bhd - Kota Syahbandar, Melaka, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Melaka region from another company below.

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