Red Contact Sdn Bhd - Kota Syahbandar, Melaka Recruitment Jun 2026 - Red Contact Sdn Bhd - Kota Syahbandar, Melaka give away a chance to apply Jawatan Kosong Quality Assurance Executive - Call Centre Melaka, that will be placed in Melaka. You will receive a better chance along with less dangerous life later on. Joining to this firm makes a person can carry out the goal easier and create the aim come true.

To help the business perspective and mission happens on correct Red Contact Sdn Bhd - Kota Syahbandar, Melaka is actually open of brand-new place as April 2025. Everyone who are enthusiastic filling this particular vacant, you need to take a part in this Jawatan Kosong Quality Assurance Executive - Call Centre Melaka recruitment. If you will be the one that may fill up requirements, you can look at further info about Jawatan Kosong Quality Assurance Executive - Call Centre Melaka below.

Red Contact Sdn Bhd - Kota Syahbandar, Melaka Recruitment Jun 2026

Jawatan Kosong Quality Assurance Executive - Call Centre Melaka in Melaka

KEY ACCOUNTABILITIES

• Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.

JOB RESPONSIBILITIES

• To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
• To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
• To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
• To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
• Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
• Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
• Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
• Conducting Monitoring (Call/Email) and Coaching
• Call Monitoring and related Reports
• Analysis, Evaluation and Measurement
• Assessment and Administrative Activities
• Buzz sessions and other Tasks

OFFICE LOCATION

Red Contact Sdn. Bhd.

No 17-2, Jalan KSB 11, Taman Kota Syahbandar, 75250 Melaka.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,350.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)

Language:

• English (Preferred)

As one of the leading companies in Malaysia, Red Contact Sdn Bhd - Kota Syahbandar, Melaka offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Red Contact Sdn Bhd - Kota Syahbandar, Melaka also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong Quality Assurance Executive - Call Centre Melaka Melaka April 2025 by Red Contact Sdn Bhd - Kota Syahbandar, Melaka, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Melaka region from another company below.

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