Red Contact Sdn Bhd - Kota Syahbandar, Melaka Jobs Julai 2026 - Red Contact Sdn Bhd - Kota Syahbandar, Melaka calls a new employee to fill Jawatan Kosong Quality Assurance Executive - Call Centre Melaka, that will be placed in Melaka. You will receive a better potential customer as well as less dangerous life later on. Becoming a member of this enterprise makes a person can meet the ones aim much easier as well as produce the desire becoming reality.

To help the business vision and mission happens on legitimate Red Contact Sdn Bhd - Kota Syahbandar, Melaka will be wide started on brand-new place as April 2025. Everyone who are considering answering this specific vacant, make sure you take part in this kind of Jawatan Kosong Quality Assurance Executive - Call Centre Melaka recruitment. If you will be one which might load qualifications, you can look at more info about Jawatan Kosong Quality Assurance Executive - Call Centre Melaka below.

Red Contact Sdn Bhd - Kota Syahbandar, Melaka Recruitment Julai 2026

Jawatan Kosong Quality Assurance Executive - Call Centre Melaka in Melaka

KEY ACCOUNTABILITIES

• Responsible for conducting daily, weekly, monthly and quarterly Quality Monitoring and Feedback sessions (voice and non-voice transactions) for overall Customer Service department and develop plans and strategies to exceed customer experience and quality deliverance to customers.

JOB RESPONSIBILITIES

• To accurately conduct Call and/or Email Monitoring and Feedback sessions for CSE and OSE on a monthly and/or weekly basis as specified by the Head of Cust Care.
• To collate and document Call/Email monitoring results, analyze and recommend opportunities to Assistant Managers (AM) & Team Leaders (TL) for continuous improvement on a monthly basis.
• To assist AM & TL by translating Call/Email monitoring results and analysis into accurate and timely reports, towards identifying opportunities for Quality improvement.
• To convey issues and positive reinforcement on Quality concerns to Cust Care Operations Management.
• Dealing with and being able to communicate and adapt to different people and diverse personalities with a view to improve quality performance.
• Ability to multi-task and to work around scheduled datelines within a constantly changing and dynamic environment.
• Ability to prioritize their daily tasks and responsibilities according to set datelines and requirements.
• Conducting Monitoring (Call/Email) and Coaching
• Call Monitoring and related Reports
• Analysis, Evaluation and Measurement
• Assessment and Administrative Activities
• Buzz sessions and other Tasks

OFFICE LOCATION

Red Contact Sdn. Bhd.

No 17-2, Jalan KSB 11, Taman Kota Syahbandar, 75250 Melaka.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,350.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Fixed shift

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Quality assurance: 1 year (Preferred)

Language:

• English (Preferred)

As one of the leading companies in Malaysia, Red Contact Sdn Bhd - Kota Syahbandar, Melaka offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Red Contact Sdn Bhd - Kota Syahbandar, Melaka also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Quality Assurance Executive - Call Centre Melaka Melaka April 2025 by Red Contact Sdn Bhd - Kota Syahbandar, Melaka, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Melaka region from another company below.

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