American Express Recruitment April 2025 - American Express provide a chance to fill Jawatan Kosong Customer Care Professional - Commercial Servicing, that will be placed in Kuala Lumpur. You will receive a better prospect along with safer dwell later on. Becoming a member of this firm makes a person can meet the goal easier and create the aim come true.
To help the company eyesight and mission happens on legitimate American Express will be wide started on brand-new place seeing that Julai 2024. Everybody who are enthusiastic filling this specific vacant, remember to engage in this Jawatan Kosong Customer Care Professional - Commercial Servicing recruitment. If you will be one which may fill up qualifications, you can try to see more information about Jawatan Kosong Customer Care Professional - Commercial Servicing below.
American Express Recruitment April 2025
Jawatan Kosong Customer Care Professional - Commercial Servicing in Kuala Lumpur
Customer Care Professional - Commercial Servicing You Lead the Way. We've Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Role & Responsibilities:
- Deliver world-class customer service to our valued Singapore Corporate Card Members, Program Administrators as well as small business owners
- Interacting with customers via multiple channels (phone and emails)
- Build meaningful relationships with our Customers through a consultative approach, understanding their current and future needs, providing first contact resolution and negotiating a positive outcome for the Customer and American Express
- Responsible for strengthening customer relationships and adding value to the overall service we provide to our customers
- Meet and exceed quality goals, compliance regulations and productivity targets
- Navigate computer systems and applications to service our Customers, and enable them to get the most from our online and digital platform
Preferred Skills:
- Excellent fluency in English (both written and verbal)
- Fluency in Mandarin will be an added advantage for Singapore market
- Display a passion to serve by delivering outstanding service in every interaction with our Customers
- The ability and resilience to work in a fast-paced and dynamic environment as well as multitask, using multiple systems and digital tools to service our Customers
- Assertiveness to handle difficult conversations
- Critical, analytical and forward thinking with problem-solving skills, and strong attention to detail
- Self-sufficient and self-motivated to work in a virtual environment
Additional Details:
- Operation hours between 8.30am to 7pm (Monday- Friday)
- Location: Menara Prestige, Jalan Pinang, Kuala Lumpur.
- American Express offers a fantastic and diverse working environment.
- At American Express' discretion this position may be work from home and adjusted back to "in office" at any time
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid or onsite arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Job ID 24010034
As one of the leading companies in Malaysia, American Express opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. American Express also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and erudition through the company programs.
If You are interested to submit an application for Jawatan Kosong Customer Care Professional - Commercial Servicing Kuala Lumpur Julai 2024 by American Express, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.
