MUJI MALAYSIA SDN BHD Hiring September 2026 - MUJI MALAYSIA SDN BHD give an opportunity to fill Jawatan Kosong E-Commerce Executive Customer Service - Omnichannel, that will be placed in Kuala Lumpur. You will receive a better prospect along with safer dwell in the future. Becoming a member of this company makes a people able to reach the purpose less complicated and make current aspiration come true.

To help this corporation vision along with mission come on correct MUJI MALAYSIA SDN BHD will be wide open of fresh placement as Julai 2026. All people who are interested answering this specific vacant, make sure you take part in this kind of Jawatan Kosong E-Commerce Executive Customer Service - Omnichannel recruitment. If you are one that might load requirements, you can attempt to learn more info about Jawatan Kosong E-Commerce Executive Customer Service - Omnichannel below.

MUJI MALAYSIA SDN BHD Recruitment September 2026

Key Responsibilities:

• Respond to and resolve customer enquiries across all EC channels within service standards.
• Ensure CS performance scores meet or exceed each platform's standard requirements (e.g. Shopee, Lazada CS rating benchmarks).
• Handle day-to-day home delivery order queries, liaising between the warehouse, logistic and customers.
• Provide suggestions for CS process and service improvement based on day-to-day handling experience.
• Maintain and update the CS CMS backend accurately.
• Provide front-line support on Store Pick Up services - related order issues, escalating where needed.
• Assist with WMS-related tasks to help keep customer order flow smooth and accurate.
• Track order fulfilment and delivery status, flagging delays or issues promptly.
• Help manage stock of EC supplies (e.g. packaging, consumables) used in order fulfilment.

Requirements:

• Diploma in Business // Mass Comm. // Retail Management // Admin with 1–2 years of experience in customer service; E-commerce or retail experience is a plus.
• Comfortable using online tools and basic systems (e.g. order management platforms, spreadsheets).
• Good communication skills, patient and customer-focused.
• Detail-oriented and able to follow processes accurately.
• Able to work well with a team and coordinate across departments (warehouse, logistics).
• Willing to learn marketplace platforms (Shopee, Lazada) and WMS basics on the job.
• Good spoken/written English + Bahasa Malaysia; Mandarin a plus for wider customer coverage.
• Available for shift/weekend coverage if EC order volume spikes (campaigns, etc.).

Company Overview

MUJI was founded in 1980. Its origin was a thorough rationalization of the manufacturing process with an eye to creating simple, low-cost, good quality products. Specifically, we reexamined products through three lenses: material selection, inspection process and simplification of packaging. For instance, if you omit the bleaching process for pulp, the resulting paper is light beige in color. MUJI used this paper for its packaging and labels. The ensuing products are remarkably pure and fresh. In notable contrast to the prevailing over-embellished products in the marketplace, MUJI's products both won great appreciation and sent shock waves not only through Japan but across the entire world. Mujirushi Ryohin, MUJI in Japanese, translates as "no-brand quality goods." MUJI's goal is to give customers a rational satisfaction, expressed not with, "This is what I really want" but with "This will do." "This is what I really want" expresses both faint egoism and discord while "This will do" expresses conciliatory reasoning. We have been credited with being "resource-saving", "low-priced", "simple", "anonymous" and "nature-oriented". There are more than 1,000 MUJI stores around the world carrying more than 7,000 items ranging from clothing and household goods to food and even houses. But the foundation of our ideology hasn't changed since the day we were conceived; like the compass that points due North, we continue to orient ourselves to the basis and universality of daily life.

As one of the leading companies in Malaysia, MUJI MALAYSIA SDN BHD offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. MUJI MALAYSIA SDN BHD also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are interested to send an application for Jawatan Kosong E-Commerce Executive Customer Service - Omnichannel Kuala Lumpur Julai 2026 by MUJI MALAYSIA SDN BHD, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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