Eng Thai Transport (M) Sdn Bhd Jobs Mei 2025 - Eng Thai Transport (M) Sdn Bhd invites a new worker to fill Jawatan Kosong Customer Service Assistant, that will be placed in Kangar. You will definitely get a better prospect as well as less dangerous life in the future. Joining to this enterprise makes a people able to meet the goal easier and create the aim come true.

To help this company vision along with mission come on correct Eng Thai Transport (M) Sdn Bhd is usually started on fresh placement seeing that Mac 2025. Everybody who are considering filling this specific vacant, please take a part in this Jawatan Kosong Customer Service Assistant recruitment. If you will be one that might fill up requirements, you can try to see more information about Jawatan Kosong Customer Service Assistant below.

Eng Thai Transport (M) Sdn Bhd Jobs Mei 2025

Jawatan Kosong Customer Service Assistant in Kangar

Job Description

• Assisting to serve as the primary point of contact for customers regarding their logistics needs, including tracking shipments, managing orders, and answering inquiries.
• Assist in addressing and resolving customer complaints and issues promptly to ensure customer satisfaction.
• Provide accurate information regarding shipment status, delivery times, and any potential delays.
• Assist in processing customer orders and ensuring they are entered accurately into the system.
• Coordinate with the operations team to ensure orders are fulfilled and delivered as per customer requirements.
• Assist in monitoring the progress of orders and updating customers on the status of their shipments.
• Maintain regular communication with customers to provide updates on their orders and to respond to any questions or concerns.
• Assist liaise with internal teams, including warehouse, transport, and billing, to ensure smooth operations and timely delivery of services.
• Assist to prepare and deliver reports to customers and management on service performance and any issues that have arisen.
• Proactively identify potential issues that may affect customer service and take steps to resolve them.
• Work with the operations team to manage any disruptions in the supply chain and communicate the impact to customers.
• Assist to handle customer claims and coordinate with the necessary departments to resolve them.
• Ensure all customer interactions, orders, and issues are documented in the system.
• Assist to prepare and submit regular reports on customer service activities, including metrics on response times, resolution rates, and customer satisfaction.
• Assist in the preparation of customer invoices and ensure that billing is accurate and timely.
• Collect feedback from customers and provide insights to the operations and management teams to improve service delivery.
• Participate in process improvement initiatives to enhance the efficiency of customer service and logistics operations.
• Stay updated with industry trends and best practices in logistics and customer service.
• Ensure that all customer service activities comply with company policies, procedures, and legal requirements.
• Maintain the confidentiality of customer information and adhere to data protection regulations.
• Perform any others duties as and when required by the management.

Education:

• High school diploma or equivalent required; Bachelor’s degree in Business, Logistics, or related field preferred.

Experience:

• A High School holder or degree/diploma holder in related field with experiences.

Skills:

• Excellent verbal and written communication skills.
• Good command in Bahasa Melayu and English
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Job Type: Full-time

Pay: From RM1,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Monday to Friday
• Weekend jobs

Work Location: In person

Expected Start Date: 04/02/2025

As one of the leading companies in Malaysia, Eng Thai Transport (M) Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Eng Thai Transport (M) Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong Customer Service Assistant Kangar Mac 2025 by Eng Thai Transport (M) Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kangar region from another company below.

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