OTT CREATION MARKETING Careers Oktober 2026 - OTT CREATION MARKETING assign an opportunity to apply Jawatan Kosong G - Service Technician : On-site Diagnostics & Repairs, that will be placed in Ipoh. You will definitely get a better potential customer as well as less dangerous life in the future. Becoming a member of this business makes anyone can meet the ones aim much easier as well as produce the desire becoming reality.

To help this organization vision along with mission come on legitimate OTT CREATION MARKETING is usually open on fresh placement seeing that September 2026. Everyone who are interested answering this specific vacant, you need to take a part in this Jawatan Kosong G - Service Technician : On-site Diagnostics & Repairs recruitment. If you will be the one which may fill up qualifications, you can try to see more information about Jawatan Kosong G - Service Technician : On-site Diagnostics & Repairs below.

OTT CREATION MARKETING Recruitment Oktober 2026

Key Responsibilities

1. Technical Diagnosis & Troubleshooting

• Diagnose product faults accurately using approved troubleshooting methods, tools, and procedures.
• Identify the root cause of equipment failures, technical issues, and performance problems.
• Conduct product inspections, testing, and technical assessments.
• Recommend appropriate repair or corrective actions based on diagnostic findings.
• Perform troubleshooting across assigned product categories and maintain up-to-date technical knowledge.
• Escalate complex or unresolved technical issues to the relevant supervisor or technical team.
• Provide feedback on recurring technical issues to support product and service improvement.

2. Repair, Maintenance & Cleaning Services

• Perform repairs in accordance with company SOPs, service standards, and manufacturer specifications.
• Replace defective parts and components accurately and safely.
• Conduct functional and performance testing after every repair.
• Ensure products are fully operational before completing and closing service jobs.
• Carry out preventive maintenance and scheduled servicing as required.
• Attend customer premises to perform scheduled cleaning and maintenance services.
• Conduct cleaning services professionally and according to established procedures.
• Explain service findings, completed work, and relevant recommendations to customers when required.
• Maintain a high standard of workmanship across all repair, maintenance, and cleaning activities.
• Complete all assigned jobs within the stipulated service level agreement (SLA).

3. Service Productivity & Appointment Management

• Attend assigned service appointments according to the scheduled date and time.
• Handle repair, troubleshooting, warranty, preventive maintenance, and cleaning appointments efficiently.
• Achieve daily and monthly service productivity targets set by the company.
• Plan and manage daily service schedules and workload effectively.
• Minimize job carry-forward, outstanding cases, and service backlogs.
• Complete assigned jobs within the required turnaround time without compromising service quality.
• Promptly inform the supervisor of potential delays, technical difficulties, or scheduling issues.
• Minimize unnecessary postponement, cancellation, or rescheduling of appointments.
• Ensure assigned appointments are attended as scheduled whenever reasonably possible.

4. Service Documentation & Reporting

• Record accurate diagnosis findings, repair details, parts replaced, and service recommendations.
• Update job status and service information in the company’s system according to SOP.
• Submit service reports, repair photographs, and supporting documentation within the required timeframe.
• Maintain accurate records of parts usage and service activities.
• Ensure all service records are complete, accurate, and traceable.
• Ensure proper documentation for warranty-related repairs and replacement parts.

5. Spare Parts & Inventory Management

• Manage and safeguard assigned spare parts, tools, and service equipment.
• Ensure proper handling, storage, transportation, and usage of spare parts.
• Maintain accurate records of spare parts issued, used, returned, or replaced.
• Return unused, defective, or warranty parts in accordance with company procedures.
• Conduct regular checks of assigned inventory and report discrepancies promptly.
• Prevent loss, damage, misuse, or unnecessary wastage of company assets.

6. Customer Service & Professional Conduct

• Represent the company professionally at all customer premises and service locations.
• Communicate technical findings, repair solutions, and service recommendations clearly and professionally.
• Explain proper product operation, usage, care, and maintenance to customers when required.
• Respond to customer questions and concerns courteously and professionally.
• Ensure customers understand the work completed and the outcome of the service.
• Maintain a positive customer experience throughout the service process.
• Handle customer information and company information responsibly and confidentially.
• Maintain professional appearance, conduct, and service standards at all times.

7. Safety & Compliance

• Follow all company safety policies, service procedures, and technical guidelines.
• Use tools, equipment, and personal protective equipment (PPE) appropriately.
• Ensure all repair and servicing activities are carried out safely and responsibly.
• Comply with company policies, manufacturer requirements, and applicable regulations.
• Immediately report safety hazards, equipment damage, accidents, or other incidents to the supervisor.

Key Performance Areas

• Service productivity and appointment fulfilment
• First-time fix rate and repair quality
• SLA and turnaround time compliance
• Customer satisfaction
• Accuracy and timeliness of service documentation
• Spare parts and inventory accuracy
• Compliance with service, safety, and company procedures

To facilitate the process, please ensure the following details are included in your resume:

Current Address / Location

Current Salary

Reason for Leaving

Expected Salary

Notice Period

WhatsApp: +6011-6741 5055

Kindly note that only shortlisted candidates will be notified.

Pay: RM1,800.00 - RM2,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

As one of the leading companies in Malaysia, OTT CREATION MARKETING opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. OTT CREATION MARKETING also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong G - Service Technician : On-site Diagnostics & Repairs Ipoh September 2026 by OTT CREATION MARKETING, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Ipoh region from another company below.

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