Klinik HealthQuarters Hiring November 2026 - Klinik HealthQuarters calls the candidates to fill Jawatan Kosong PATIENT ENGAGEMENT & CUSTOMER CARE EXECUTIVE, that will be placed in Bukit Jalil. You will definitely get a better prospect along with less dangerous life in the future. Becoming a member of this enterprise makes a person can reach the purpose less complicated and make current aspiration come true.

To produce the organization vision and mission comes on right Klinik HealthQuarters will be wide open of fresh placement seeing that November 2026. Everyone who are considering about staffing this vacant, you need to take a part in this Jawatan Kosong PATIENT ENGAGEMENT & CUSTOMER CARE EXECUTIVE recruitment. If you will be the one that may load qualifications, you can look at more information about Jawatan Kosong PATIENT ENGAGEMENT & CUSTOMER CARE EXECUTIVE below.

Klinik HealthQuarters Jobs November 2026

PATIENT ENGAGEMENT & CUSTOMER CARE EXECUTIVE

Klinik HealthQuarters Kuala Lumpur

LOVE CHATTING, HELPING PEOPLE & MAKING EVERY CONVERSATION COUNT?

TURN YOUR COMMUNICATION SKILLS INTO A REWARDING HEALTHCARE CAREER!

Are you friendly, responsive, organised and confident communicating with customers through WhatsApp?

Do you enjoy answering questions, solving problems and making sure every customer receives the attention they deserve?

Join Klinik HealthQuarters — where every conversation is an opportunity to spread kindness!

WHY YOU'LL LOVE WORKING WITH US

Salary & Career Rewards

• Competitive starting salary package
• Structured career progression and performance reviews
• Additional portfolio and KPI-based incentives
• Loyalty and service completion bonuses
• Opportunities to progress into senior, specialist or leadership roles

Training & Professional Growth

• Structured training — fresh graduates welcome
• Sponsored professional courses and workshops
• Hands-on experience in digital healthcare communications and CRM systems
• Specialised training in healthcare services, patient engagement and customer relationship management
• Continuous coaching and mentorship

Employee Benefits & Perks

• EPF, SOCSO & EIS
• Annual leave, medical leave and public holiday entitlements
• Birthday leave after meeting service eligibility
• Free (unlimited) medical consultations
• 30–70% discounts on selected medicines and clinic services
• Free annual influenza vaccination (subject to eligibility)
• Uniform sponsorship / rebate
• Rental deposit or relocation assistance (subject to approval)
• Overtime payments where applicable
• Team-building activities and staff appreciation

Festive Holidays & Staff Appreciation

• Extended Hari Raya Aidilfitri break — more than 3 days
• Extended Chinese New Year break — more than 3 days
• Complimentary Ramadan meals for staff
• Special clinic closure on the first day of Ramadan 2027
• Friendly, collaborative and supportive working environment

WHAT YOU'LL DO

Digital Patient Communication

• Manage incoming patient enquiries through WhatsApp and other digital communication channels
• Respond promptly, professionally and warmly to patient questions
• Provide accurate information about clinic services, packages, pricing and appointments
• Handle enquiries that require personalised human assistance
• Ensure every conversation receives appropriate attention and follow-up

Patient Engagement & Follow-Up

• Coordinate patient communications for healthcare programmes and services
• Send approved appointment reminders, educational materials and promotional information to appropriate patients
• Follow up on patient enquiries, pending appointments and service requests
• Maintain accurate communication records and patient information
• Support patient retention and continuity of care through timely communication

Appointment & Branch Coordination

• Assist with appointment enquiries, confirmations and rescheduling
• Coordinate patient requests with the relevant clinic branch
• Communicate with doctors and operations teams when additional assistance is required
• Escalate clinical concerns, complaints and urgent matters appropriately
• Ensure smooth communication between patients and clinic teams

Customer Experience & CRM Management

• Manage conversations, enquiries and follow-up tasks using digital CRM systems
• Maintain organised communication records and update patient statuses
• Support customer service workflows and continuous service improvement
• Monitor pending conversations and ensure timely resolution
• Work towards customer service, engagement and performance targets

WHO WE'RE LOOKING FOR

Diploma or Degree graduates in:

Business Administration, Marketing, Communications, Customer Relationship Management, Healthcare Management, Health Science or related disciplines.

Fresh graduates are welcome!

We value candidates who are:

• Excellent communicators with strong written Bahasa Malaysia and English
• Friendly, empathetic, patient and customer-oriented
• Fast and accurate when typing and responding to messages
• Tech-savvy and comfortable using WhatsApp, computers and CRM systems
• Highly organised and capable of managing multiple conversations
• Responsible and committed to following up until enquiries are resolved
• Proactive in solving problems and communicating with supervisors
• Willing to learn healthcare products, services and programmes
• Comfortable working independently and collaborating with different teams
• Motivated to develop a long-term career with KHQ

Mandarin proficiency is an advantage.

Experience in customer service, WhatsApp sales, live chat, CRM systems or digital customer engagement is an advantage.

WORKING ARRANGEMENTS

Location: Kuala Lumpur — supporting both Klinik HealthQuarters branches
Employment: Full-time, permanent
Work Environment: Primarily computer-based patient communication and coordination
Probation: 3 months

READY TO BUILD YOUR HEALTHCARE CUSTOMER CARE CAREER?

BE THE VOICE BEHIND EVERY GREAT PATIENT EXPERIENCE!

We provide the training, opportunities and rewards.

Your communication skills, initiative and performance determine your progression.

Apply now through Indeed with your latest CV.

Klinik HealthQuarters
Spreading Kindness.

Pay: RM2,200.00 - RM3,000.00 per month

Benefits:

• Flexible schedule

Application Question(s):

• Are you confident communicating professionally with patients in written Bahasa Malaysia and English? Yes/No
• Are you comfortable managing multiple WhatsApp conversations simultaneously using a computer-based CRM system? Yes/No
• Are you comfortable with a role that involves continuous computer-based customer communication rather than front-counter work? Yes/No
• Do you have experience in customer service, WhatsApp sales, live chat or online customer support? Yes/No
• Are you comfortable learning healthcare products, service packages and pricing so you can confidently answer patient enquiries? Yes/No
• Are you proficient in Microsoft Excel, Google Sheets or other digital systems for maintaining customer records? Yes/No
• Are you comfortable communicating directly with doctors or management when an enquiry requires clarification or escalation? Yes/No

Work Location: In person

As one of the leading companies in Malaysia, Klinik HealthQuarters offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Klinik HealthQuarters also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong PATIENT ENGAGEMENT & CUSTOMER CARE EXECUTIVE Bukit Jalil November 2026 by Klinik HealthQuarters, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Bukit Jalil region from another company below.

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