TWO95 International INC Recruitment Jun 2026 - TWO95 International INC give an opportunity to apply Jawatan Kosong Customer Service AdvisorCantonese, that will be placed in George Town. You will definitely get a better prospect as well as safer dwell later on. Signing up for this company makes a person can carry out the purpose less complicated and make current aspiration come true.
To help the corporation eyesight and mission arrives on correct TWO95 International INC will be wide open up for brand-new place as Ogos 2025. Everyone who are considering filling this specific vacant, you need to take a part in this Jawatan Kosong Customer Service AdvisorCantonese recruitment. If you will be one that may fill up qualifications, you can look at more info about Jawatan Kosong Customer Service AdvisorCantonese below.
TWO95 International INC Recruitment Jun 2026
Jawatan Kosong Customer Service AdvisorCantonese in George Town
Overview:
The Service Advisors (SA) will provide customer service support to Client Customers’
requests for information related to items including, but not limited to, post order support, delivery
information, payment information, product pre-orders, product pre-screening calls (where
applicable), and general Customer inquiries.
Qualifications:
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
Technical Knowledge and Expertise :
- Professional and/or personal technical troubleshooting experience
- Mobile Operating System, Smartphone, Tablet, PC or laptop experience
- Deep curiosity for understanding technology, passion for learning more and sharing
knowledge with others
- Uses analytical skills to isolate and resolve complex technical issues through appropriate
troubleshooting methodology
- Confident navigating through multiple systems and tools to research, comprehend and deliver
solutions to customer in real time
Resilience :
- Able to self manage and work independently in a fast-paced and highly-demanding
environment
- Embraces repetition of core job duties, yet eager to take on more responsibility when needed
- Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure
- Self-awareness to identify, address and manage navigating through challenges associated
with the role
- Remains focused and poised despite criticism and setbacks
- Eager to receive feedback, embraces coaching and demonstrates changes as a result
- Strong sense of professionalism exhibited by remaining positive, calm and composed under
pressure
Responsibilities:
Customer Service Focus :
- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some
capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and
determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
- Able to effectively tailor communication and style to differing audiences and read verbal and
non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without
compromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, call
audits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now and
in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction
survey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality
reports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems of
record as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery
timeframes.
Learning Aptitude :
- Thrives in a team environment: able to seek and provide expertise, challenge productively and
help others succeed
- Energy and excitement to master current role, eager for challenges to grow within it and drive
to develop skills in the organization
- Stays curious and inquisitive in the pursuit of professional excellence
- Effective time management strategy including ability to multi-task, prioritize, organize and
balance workload
Advisors in a Tier 2 role typically exhibit these additional attributes.
- Deep Technical Proficiency
- Consistently Follow Work Schedule
- Adherence to Customer Commitments
- Composure Under Pressure
- Relationship Repair with Others
- Navigating Different Communication Styles
- Effective Utilization of Resources
- Advanced Issue Isolation Skills
- Critical Thinking
- Organization Skills
- Process Improvement
- Collaboration Skills
- Seeking Expertise from Peers
- Share Best Practices with Peers
Requirements:
Qualifications:
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
Work experience:
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
As one of the leading companies in Malaysia, TWO95 International INC opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. TWO95 International INC also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowledge through the company programs.
If You are fascinated to submit an application for Jawatan Kosong Customer Service AdvisorCantonese George Town Ogos 2025 by TWO95 International INC, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in George Town region from another company below.
