Teleperformance Recruitment Julai 2025 - Teleperformance needs a new worker to apply Jawatan Kosong Assistant Contact Center Manager - Mandarin- Penang Video Hosting Service, that will be placed in Bayan Lepas. You will definitely get a better potential customer along with less dangerous life sometime soon. Joining to this business makes a people can do the goal easier and create the aim come true.

To produce this company perspective along with mission come on legitimate Teleperformance can be started on brand-new place since Ogos 2024. Everybody who are considering about filling up this vacant, remember to engage in this Jawatan Kosong Assistant Contact Center Manager - Mandarin- Penang Video Hosting Service recruitment. If you are one that can certainly load requirements, you can try to see further information about Jawatan Kosong Assistant Contact Center Manager - Mandarin- Penang Video Hosting Service below.

Teleperformance Recruitment Julai 2025

Jawatan Kosong Assistant Contact Center Manager - Mandarin- Penang Video Hosting Service in Bayan Lepas Qualifications: Requirements:

• Bachelor's degree or an equivalent diploma.
• A dynamic leader with a proven track record of managing large and diverse teams across multiple workflows in a fast-paced environment, capable of handling rapid changes and ambiguity.
• A minimum of 8 years of experience in operations, preferably in the BPO/ITES industry.
• At least 5 years of people management experience, including overseeing team leaders, with a strong commitment to team member development.
• Empathy for the Social community platform users and a strong passion for creating an exceptional user experience and providing outstanding support.
• Significant experience in a complex and fast-paced environment.

Responsibilities: Responsibilities:

• Manage tactical and project-based initiatives with partner’s (BPO) care floor operations team while owning responsibility for care center performance
• Drive regular interface with all functional leaders including training, hiring, operations, analysis and specialized product teams
• Ensure process excellence by defining, implementing and measuring tasks and action items
• Partner with Work Force Management closely to stay aligned on all staffing requirements
• Foster a positive & fun culture that is driven by objectives and is customer focused
• Analyze business performance and drive rhythm of business for achieving business goals
• Analyze customer issues and feedback to build action plans for resolve
• Identify, design and implement customer campaigns to drive upsell, renewals and satisfaction
• In partnership with BPO provider, maintain floor motivation through continuous feedback, positive reinforcement, and incentive contests
• Report on call center performance on a weekly / monthly / quarterly basis

As one of the leading companies in Malaysia, Teleperformance opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Teleperformance also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowledge through the company programs.

If You are interested to submit an application for Jawatan Kosong Assistant Contact Center Manager - Mandarin- Penang Video Hosting Service Bayan Lepas Ogos 2024 by Teleperformance, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Bayan Lepas region from another company below.

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