IntouchCX Recruitment September 2026 - IntouchCX is looking for the applicant to apply Jawatan Kosong Operations Manager, that will be placed in Kuala Lumpur. You will definitely get a better prospect along with less dangerous life sometime soon. Joining to this company makes a people can carry out the goal easier and create the aim come true.
To help the corporation perspective and mission comes on correct IntouchCX will be wide open of brand-new place as April 2026. All people who are interested answering this particular vacant, remember to engage in this Jawatan Kosong Operations Manager recruitment. If you will be one that may fill up qualifications, you can try to see further information about Jawatan Kosong Operations Manager below.
IntouchCX Jobs September 2026
Jawatan Kosong Operations Manager in Kuala Lumpur
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We’re searching for an Operations Manager to direct and manage all operational activities for certain programs while contributing to the campus’s overall strategic direction. This role will execute day-to-day operational activities including managing Key Performance Indicators (KPIs), managing Service Levels and coaching and recruiting Team Leaders.
As Operations Manager, You Will…
- Ensure proper planning, staffing and direction of the operational functions
- Manage and supervise teams
- Ensure proficient training, professional development and employee engagement to prepare, grow and retain employees
- Manage operational performance to meet KPI targets and Service Level Agreements through optimum quality and service
- Analyze various reports and statistical data to measure production levels and identify root causes for underperforming areas
- Develop customized reporting to measure and track operational statistics, data and results
- Develop solutions to improve business performance and partner success
- Use analytics, investigation and reasoning to quickly develop solutions for ad hoc issues
- Motivate teams through relationship building and real-time coaching
- Develop and deploy incentive programs to motivate employees to achieve desired outcomes
- Authorize and coordinate changes in staffing schedules by collaborating with the Operations Support Team and/or Workforce Management Team
- Collaborate with other departments within the organization (HR, IT, etc) to resolve issues
- Bring in-depth operational knowledge and a thoughtful point of view when participating in partner meetings
As Operations Manager, You Have…
- Completion of post-secondary education (a major in Business or Commerce will be considered an asset)
- A minimum of 5 years of experience in the contact center industry
- At least 3 years of experience in an Operations Management role overseeing front-line employees
- Experience in client relationship management and employee development/coaching
- Experience dealing with escalated issues in a contact center capacity
- The ability to successfully work across cross-functional teams
- A positive work ethic and commitment to achieve the best possible outcomes
- The passion to be a role model that exemplifies our 10 Things (cultural values)
- Possess exceptional time management, organizational and prioritization skills to complete work in a timely manner
- Excellent communication skills; listening, verbal and written
- Ability to assess the “big picture” and draw connections between inputs and outputs
- Possess leadership qualities such as critical thinking and problem solving to aid in overcoming difficult situations
- Ability to use spreadsheet applications to maintain and develop operational and financial data reporting
- Ability to type 30 WPM with accuracy
- Ability to work both independently and in a team setting within a fast-paced, entrepreneurial environment
- Strong knowledge of Google Suite (Sheets, Slides, Docs, Drive) preferred
As one of the leading companies in Malaysia, IntouchCX offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. IntouchCX also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new experience and knowing through the company programs.
If You are interested to submit an application for Jawatan Kosong Operations Manager Kuala Lumpur April 2026 by IntouchCX, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.
