Accenture Recruitment Julai 2026 - Accenture invites a new employee to fill Jawatan Kosong L1 & L2 Customer Care Specialist, that will be placed in Kuala Lumpur. You will receive a better potential customer along with safer dwell later on. Joining to this enterprise makes anyone able to reach the goal easier and create the aim come true.

To help this organization vision and mission happens on right Accenture can be open up for fresh placement as November 2025. All people who are considering answering this specific vacant, make sure you take part in this kind of Jawatan Kosong L1 & L2 Customer Care Specialist recruitment. If you will be the one which can certainly fill up qualifications, you can try to see more information about Jawatan Kosong L1 & L2 Customer Care Specialist below.

Accenture Jobs Julai 2026

Job Overview
As an L1/L2 Customer Care Specialist supporting the Client Computing Division and Data Center Division under the Customer Support Framework and Technology Division scope, you will be the frontline and escalation point for US & EMEA-based business partners using co-marketing and incentive programs (e.g., Partner Marketing Budget, Co-Marketing Campaigns, Partner Incentives). You will deliver exceptional partner experience, resolve queries efficiently, ensure compliance, and enable partners to successfully execute joint marketing activities with the organization.

Key Responsibilities (L1 & L2 Scope):

• Provide first- and second-level support to EMEA partners on all co-marketing programs, funding claims, campaign execution, and tools (Partner Support Portal, claim systems, etc.).
• Drive resolution of partner inquiries related to campaign strategy, budget approval, proof-of-performance submission, reimbursement, and compliance.
• Perform L1 troubleshooting and resolve standard cases end-to-end; escalate complex or high-value cases to L3/global teams while owning follow-up until closure within agreed SLAs.
• Collaborate with financial and global program teams to resolve noncompliance, funding disputes, and reimbursement delays.
• Guide partners on localization requirements and content adaptation for EMEA markets.
• Deliver clear, professional, and culturally aware communication (written and verbal) while respecting regional language and business nuances across US & EMEA.
• Conduct basic training and walkthroughs for partners on program guidelines, tools, and best practices.
• Accurately log cases, update partner records, and perform necessary data entries in internal systems.
• Identify recurring issues and provide feedback/suggestions to improve processes and partner experience.
• Act as the “voice of the partner” within the organization, maintaining high customer satisfaction scores.

Requirements

• Bachelor’s degree in any field (Marketing, Business Administration, Accounting, or Finance preferred).
• Minimum 3 years of experience in marketing, partner/channel support, customer service, finance operations, or incentive program administration.
• Prior experience in advertising, co-marketing, or funding claim processing is a strong advantage.
• Strong reporting and analytical skills with good command of Microsoft Excel; experience with Power BI is helpful.
• Previous work in a multinational or shared-services environment is highly preferred.
• Fluent written and spoken English (additional European language is a plus as case to case basis).
• Excellent customer service and client management skills with a passion for partner success.
• Proactive problem-solver with a positive attitude and strong ownership to drive issues to resolution.
• Basic troubleshooting and process-oriented mindset.
• Willing and able to work noon shift: 3:00 PM – 12:00 AM (Monday–Friday) to cover EMEA hours & US Shift.

If you enjoy helping partners succeed, thrive in a fast-paced customer-facing role, and want to grow your career in global partner marketing and operations, this L1/L2 Customer Support position is the perfect opportunity.

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As one of the leading companies in Malaysia, Accenture offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Accenture also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and erudition through the company programs.

If You are interested to send an application for Jawatan Kosong L1 & L2 Customer Care Specialist Kuala Lumpur November 2025 by Accenture, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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