Prudential plc Hiring Julai 2025 - Prudential plc is looking for the candidates to fill Jawatan Kosong Analyst, Source to Pay Platform, that will be placed in Kuala Lumpur. You will definitely get a better potential customer along with less dangerous life later on. Signing up for this company makes anyone able to reach the goal easier and create the aim come true.
To help the business perspective along with mission come on correct Prudential plc will be wide open up for brand-new place as Mac 2025. All people who are interested filling this vacant, please take a part in this Jawatan Kosong Analyst, Source to Pay Platform recruitment. If you will be one that might load qualifications, you can attempt to learn more information about Jawatan Kosong Analyst, Source to Pay Platform below.
Prudential plc Recruitment Julai 2025
Jawatan Kosong Analyst, Source to Pay Platform in Kuala Lumpur
Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. Job Responsibilities Platform Support and Maintenance
- Understand the Target Support Model (scope and service level agreement) set by the Platform Lead.
- Master the relationship between the configuration and master data setup for each business units across the Group.
- Support each business unit related to system configuration, user management and master data creation/modification.
- Identify recovering issue and work closely with the line manager for possible solution/action plan to reduce the ticket volume.
- Always adhere to Universal Core Model and Master Data Governance document.
Functional and Technical Support
- Perform system health check, manage back end and schedule integration events.
- Deep dive technical issues related to the systems and come out with effective resolution.
- Assist and monitor any integration issues related to system or applications connected to it based on the runs schedules.
- Analyse errors and fix issues (notably through transaction maintenance) or assign/coordinate with different teams to fix the issues.
Customer Satisfaction
- Require meeting the following Key Performance Indicators (KPIs) set by the Prudential: -
- ✓ First Response Time (FRT)
- ✓ Average Handle Time (AHT)
- ✓ Customer Satisfaction Score (CSAT)
- Proactive in progressing the ticket status within the JIRA ticketing system.
- Be proactive in reaching out to business to understand the request of ticket issues.
Reporting and Analytics
- Support ad-hoc reporting request from the local business units across the group.
- Understand the report limitation for each module within the system, including Analytics.
Documentation and Knowledge
- Become the knowledge centre of technical expertise and S2P best practice.
- Maintain the fields and configuration mapping document (by modules), covering all business units across the group.
Support Coupa Supplier Portal
- Support any technical issues or queries from suppliers related to Coupa Supplier Portal.
- Establish and maintain, frequently asked question with answers to assist the business users.
- Maintain the functionality document of Coupa Supplier Portal to assist existing and new suppliers.
Requirements
- Excellent written and verbal communication skills
- Bachelor’s degree as a minimum academic qualification
- A fast learner, self-motivated and able to work in a fast-paced
- Committed and believes in providing quality service to business
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- Strong understanding of a Source-to-Pay system and its related functionalities like SAP 4HANA Ariba
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
As one of the leading companies in Malaysia, Prudential plc opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Prudential plc also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowledge through the company programs.
If You are interested to submit an application for Jawatan Kosong Analyst, Source to Pay Platform Kuala Lumpur Mac 2025 by Prudential plc, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kuala Lumpur region from another company below.
