Kiddocare Sdn Bhd Hiring November 2026 - Kiddocare Sdn Bhd is looking for the candidates to fill Jawatan Kosong Admin, Customer Experience, that will be placed in Petaling Jaya. You will definitely get a better prospect along with safer dwell later on. Joining to this firm makes a people able to meet the purpose less complicated and make current aspiration come true.

To produce this company eyesight and mission happens on right Kiddocare Sdn Bhd can be started on brand-new place since April 2026. Everyone who are enthusiastic about filling up this particular vacant, please take a part in this Jawatan Kosong Admin, Customer Experience recruitment. If you will be one that might load qualifications, you can attempt to learn further info about Jawatan Kosong Admin, Customer Experience below.

Kiddocare Sdn Bhd Recruitment November 2026

Jawatan Kosong Admin, Customer Experience in Petaling Jaya

Role Overview:

The Admin – Customer Experience is responsible for supporting the day-to-day operations of the customer service team, ensuring smooth handling of customer queries, maintaining proper records, assisting with reporting, and ensuring timely communication between internal teams and users.

Key Responsibilities:

1. Customer Support Operations

• Assist with responding to customer inquiries via WhatsApp, email, and social platforms.
• Monitor ticket statuses and follow up with internal teams for issue resolution.
• Ensure all interactions are logged properly in the system.

2. Administrative Tasks

• Maintain and update customer records and booking histories.
• Support scheduling and confirmation of bookings.
• Coordinate with the carer operations and tech support team for issue escalations.

3. Data & Reporting

• Compile daily and weekly reports on customer satisfaction, complaints, and resolution turnaround time.
• Flag recurring issues and recommend process improvements.

4. Support for Campaigns & Feedback Loops

• Assist with pushing out customer satisfaction surveys and collecting feedback.
• Help execute campaigns targeting inactive users or promoting new features/services.

5. Documentation & SOP Maintenance

• Maintain and update SOPs for customer handling processes.
• Ensure internal documentation is organized and up to date.

Requirements:

• Minimum Diploma in Business Administration, Communications, or related field.
• 1–2 years of admin or customer service experience preferred (fresh grads are welcome).
• Good written and verbal communication skills in Bahasa Malaysia and English.
• Detail-oriented, organized, and able to multitask.
• Familiar with Microsoft Office / Google Workspace.
• Comfortable working in a fast-paced, tech-enabled environment.

Working Hours:

• 4 Shift schedule:
• From 7:00 AM to 12:00 PM (Adjustable based on centre needs)

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

As one of the leading companies in Malaysia, Kiddocare Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Kiddocare Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are interested to submit an application for Jawatan Kosong Admin, Customer Experience Petaling Jaya April 2026 by Kiddocare Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Petaling Jaya region from another company below.

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