Kiddocare Sdn Bhd Careers September 2026 - Kiddocare Sdn Bhd needs the best people to fill Jawatan Kosong Admin, Customer Experience, that will be placed in Petaling Jaya. You will receive a better potential customer as well as less dangerous life in the future. Becoming a member of this company makes a person able to reach the purpose less complicated and make current aspiration come true.

To produce the company eyesight along with mission come on legitimate Kiddocare Sdn Bhd is actually open on fresh placement since April 2026. Everyone who are enthusiastic about filling up this particular vacant, make sure you take part in this kind of Jawatan Kosong Admin, Customer Experience recruitment. If you are one that can certainly load requirements, you can try to see further info about Jawatan Kosong Admin, Customer Experience below.

Kiddocare Sdn Bhd Recruitment September 2026

Jawatan Kosong Admin, Customer Experience in Petaling Jaya

Role Overview:

The Admin – Customer Experience is responsible for supporting the day-to-day operations of the customer service team, ensuring smooth handling of customer queries, maintaining proper records, assisting with reporting, and ensuring timely communication between internal teams and users.

Key Responsibilities:

1. Customer Support Operations

• Assist with responding to customer inquiries via WhatsApp, email, and social platforms.
• Monitor ticket statuses and follow up with internal teams for issue resolution.
• Ensure all interactions are logged properly in the system.

2. Administrative Tasks

• Maintain and update customer records and booking histories.
• Support scheduling and confirmation of bookings.
• Coordinate with the carer operations and tech support team for issue escalations.

3. Data & Reporting

• Compile daily and weekly reports on customer satisfaction, complaints, and resolution turnaround time.
• Flag recurring issues and recommend process improvements.

4. Support for Campaigns & Feedback Loops

• Assist with pushing out customer satisfaction surveys and collecting feedback.
• Help execute campaigns targeting inactive users or promoting new features/services.

5. Documentation & SOP Maintenance

• Maintain and update SOPs for customer handling processes.
• Ensure internal documentation is organized and up to date.

Requirements:

• Minimum Diploma in Business Administration, Communications, or related field.
• 1–2 years of admin or customer service experience preferred (fresh grads are welcome).
• Good written and verbal communication skills in Bahasa Malaysia and English.
• Detail-oriented, organized, and able to multitask.
• Familiar with Microsoft Office / Google Workspace.
• Comfortable working in a fast-paced, tech-enabled environment.

Working Hours:

• 4 Shift schedule:
• From 7:00 AM to 12:00 PM (Adjustable based on centre needs)

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person

As one of the leading companies in Malaysia, Kiddocare Sdn Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Kiddocare Sdn Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Admin, Customer Experience Petaling Jaya April 2026 by Kiddocare Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Petaling Jaya region from another company below.

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