FCM Recruitment Jun 2025 - FCM is seeking a new official to fill Jawatan Kosong FCM Asia Hub Travel Consultant, that will be placed in Miri. You will definitely get a better potential customer along with less dangerous life in the future. Signing up for this company makes anyone able to carry out the purpose less complicated and make current aspiration come true.

To help the company eyesight and mission comes on right FCM will be wide open of fresh placement since September 2024. Everyone who are considering filling this vacant, remember to engage in this Jawatan Kosong FCM Asia Hub Travel Consultant recruitment. If you are one that may fill up requirements, you can attempt to learn further information about Jawatan Kosong FCM Asia Hub Travel Consultant below.

FCM Job Vacancies Jun 2025

Jawatan Kosong FCM Asia Hub Travel Consultant in Miri

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Job no: 523383
Brand: FCM
Work type: Full time
Location: Miri, Sarawak, Malaysia
Categories: Corporate & Group Travel

About the Opportunity

The purpose of FCM Asia Hub travel consultant is to fulfil travel requests from our corporate customers in a way that adheres to the FCM minimum standards, maximizes FCM’s profit, growth and margin objectives while also delivering a professional standard of service that exceeds the expectations of our clients. The position is customer service oriented and involves working towards achieving a service level agreement and providing world class travel service assistance to our corporate travelers.

Responsibilities:

• Follow FCM Sales Process and deliver service within agreed SLA.
• Listen to, and interpret customers’ requirements correctly; give options while considering directness of routing, cost, airline preferences and client travel policy.
• Ability to recommend the best travel and flight route to clients to assist them to get to their destination at the designated time for their business meeting in a fast and efficient manner using the Global Distribution System (GDS).
• Action bookings, including invoices accurately and within agreed time frame (As per client SLA & company policy)
• Ensure quotes, itineraries, and travel documents are professionally presented, thoroughly checked, delivered on time and error free.
• Ensure clients are serviced correctly and professionally according to Operational Excellence standards.
• Communicate to customers, colleagues and suppliers in a clear, professional and easy to understand manner – both verbally and in writing.
• Handle service issues & complaints in a courteous, timely, solution focused and professional manner.
• Ensure clients’ travel policy is accurately applied to all reservations on the Global Distribution System called Amadeus.
• Able to interpret various airlines fare rules and understand the restrictions around the various class of airline tickets.
• Ensure all reservation data and back office data is recorded accurately.

Key Competencies & Job Requirements:

• Ability to work on rotating shift including overnight, weekends and public holidays
• Strong experience in Global Distribution System with Amadeus experience preferred
• Strong knowledge of all the airlines fare rules and able to interpret and translate in simple terms for clients
• Ability to issue tickets including processing re-issuances, changes, cancellation and refunds
• Ability to construct complex travel itineraries that is costs efficient in accordance with clienteles travel policy
• Strong ability to listen and communicate in English both verbally and in
• Able to produce clear, well written business emails
• Able to demonstrate basic mathematic skills
• Motivated to achieve customer satisfaction and able to handle difficult situations involving customers
• Thorough knowledge of the travel industry and associated products, services and travel consultant processes
• Highly organised. Able to set goals/plans with the drive to achieve them
• Ability to work efficiently and accurately in a fast-paced environment

Work Perks! - What’s in it for you:

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

You will be rewarded with competitive market salary. You will also be equipped with relevant training courses and tools to set you up for success with endless career advancement and job opportunities all over the world.

• Generous remuneration structure and a highly competitive salary

• Fun and Energetic culture: At the heart of everything we do at FCM is a desire to have fun and be yourself

• Work life Balance: We believe in “No Leave = No Life” So have your own travel adventures with paid annual leave

• Travel perks: You'll have access to plenty of industry discounts to ensure you continue to broaden your horizons

• A career, not a job: We believe in our people brightness of future. As a high growth company, you will have the opportunity to advance your career in any direction you choose whether that is locally or globally

• Enjoy the freedom and flexibility with our Flexible Working Arrangement

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!

• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.

Interested? Apply today to explore this amazing opportunity!

#LI-WH1#FCMAS#LI-Onsite

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As one of the leading companies in Malaysia, FCM opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. FCM also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new experience and knowledge through the company programs.

If You are fascinated to send an application for Jawatan Kosong FCM Asia Hub Travel Consultant Miri September 2024 by FCM, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Miri region from another company below.

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