TRanglo Careers Jun 2025 - TRanglo needs a new worker to apply Jawatan Kosong Vice President, Customer Support, that will be placed in Kuala Lumpur. You will definitely get a better potential customer along with safer dwell later on. Becoming a member of this business makes a people able to carry out the purpose less complicated and make current aspiration come true.

To help the company eyesight and mission happens on right TRanglo will be wide started on brand-new place since Mei 2024. All people who are considering about filling up this particular vacant, please take a part in this Jawatan Kosong Vice President, Customer Support recruitment. If you will be the one which might fill up qualifications, you can attempt to learn more info about Jawatan Kosong Vice President, Customer Support below.

TRanglo Jobs Jun 2025

We are looking for a motivated and experienced VP of Customer Support to lead our customer support department. The Vice President, Customer Support will be responsible for driving superior customer support to business partners and internal stakeholders through policies, procedures, and setting of goals. The person is required to have up-to-date knowledge on industry products and trends, and train staff accordingly.

The ideal candidate will have proven experience working in a customer support position, show excellent leadership and interpersonal skills, have great communication skills, and be a role model and mentor to staff.

Role and responsibilities

• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to products/services, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing, hiring and training new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing the budget of the customer support department.
• Develop policies & procedures complying with regulatory requirements.

Qualifications & requirements

• Diploma or Bachelor's degree in any field.
• Proven experience as a customer support specialist, preferably from financial services or fintech sector which deals with voluminous transactions
• Proven experience of managing a team of more than 30 headcounts
• Thorough knowledge of legislation pertaining to consumer protection.
• Prior experience in a managerial or supervisory role with management obligations (including statutory obligations and reporting) will be advantageous
• Top-notch oral, written, and interpersonal abilities.
• Well-developed arbitration skills with the ability to remain impartial.
• Affinity for multitasking with precision.
• Capacity to accept and utilize constructive criticism.
• Alignment with our company's values.

As one of the leading companies in Malaysia, TRanglo offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. TRanglo also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are fascinated to send an application for Jawatan Kosong Vice President, Customer Support Kuala Lumpur Mei 2024 by TRanglo, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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