Airbus Customer Services Sdn Bhd Careers April 2025 - Airbus Customer Services Sdn Bhd calls the best people to apply Jawatan Kosong Customer Support Officer, that will be placed in Kuala Lumpur. You will definitely get a better prospect along with less dangerous life in the future. Joining to this firm makes anyone able to do the purpose simpler in supplementary to aid the current dream be realized.

To help this company vision and mission arrives on correct Airbus Customer Services Sdn Bhd is usually open up for brand-new place as Februari 2025. Everyone who are considering filling this particular vacant, make sure you take part in this kind of Jawatan Kosong Customer Support Officer recruitment. If you will be one which might load qualifications, you can try to see more information about Jawatan Kosong Customer Support Officer below.

Airbus Customer Services Sdn Bhd Recruitment April 2025

Jawatan Kosong Customer Support Officer in Kuala Lumpur

Job Description:

Scope of Position:

To manage customer order on daily basis within KPI target, act as a liaison, provide information related to customer order and resolve any emerging problems that our customer might face with accuracy and efficiency. To build sustainable relationships and trust with customer through open and interactive communication

Key Responsibilities:

• Managing incoming urgent requests from Airlines to deliver a component and ensuring Material is properly delivered within the contractual lead-time by coordinating from the best location from any of our Inventory locations orders
• Evaluating, challenging and selecting in autonomy, options available to satisfy Customer need in case of nil stock, including challenging the customer on his need
• Managing efficiently communication with customers (internal & external)
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Manage the backlog reports and share them with customers (or internal stakeholders) following the appropriate timeline for each customer
• Manage the daily communication with customers by answering customer queries in a professional and timely manner
• Manage the internal meetings (backlog review, operation drumbeat)
• Ensure that any required parts for the aircraft are sourced and shipped according to contract, maintaining contact with all involved parties throughout the whole process
• Document actions taken, ensuring accuracy and paying attention to details
• Effectively manage various Airbus IT tools
• Contribute to process improvement in highlighting issues by going through the proper escalation points within the management team
• Manage FHS IT systems with accurate data and recording all miles stones in the systems correctly
• Ensure that contract customer requirements are processed in a timely manner and that exceptionally high quality customer service is delivered at all times
• Act as main driver to the health of supply chain by detecting and documenting abnormal status and drumbeating the responsible stakeholders to resolve the issues as soon as possible

Requirements:

• Diploma with min 2 year relevant working experience or Advanced/Higher/Graduate Diploma/Bachelor's Degree with min of 2 years relevant working experience
• Time management, well organized
• Customer satisfaction mindset oriented
• Able to work with autonomy
• Communication Skills
• Team Working
• Negotiation Skills

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Material Support & services <JF-CS-MS>

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected] .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

As one of the leading companies in Malaysia, Airbus Customer Services Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Airbus Customer Services Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new skills and knowledge through the company programs.

If You are interested to send an application for Jawatan Kosong Customer Support Officer Kuala Lumpur Februari 2025 by Airbus Customer Services Sdn Bhd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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