UNO Hiring Recruitment April 2025 - UNO Hiring give a chance to fill Jawatan Kosong Telemarketing Lead, that will be placed in Kelana Jaya. You will receive a better chance as well as safer dwell sometime soon. Becoming a member of this enterprise makes anyone can attain the purpose less complicated and make current aspiration come true.

To help the organization vision and mission comes on legitimate UNO Hiring is actually open on fresh placement seeing that Oktober 2024. Everyone who are considering about filling up this specific vacant, you need to take a part in this Jawatan Kosong Telemarketing Lead recruitment. If you will be one that can certainly load qualifications, you can try to see further info about Jawatan Kosong Telemarketing Lead below.

UNO Hiring Recruitment April 2025

Jawatan Kosong Telemarketing Lead in Kelana Jaya

Job Descriptions:

• Managing customer service team who are normally at front desks/ receptionists.
• Inquiry Handling: Respond promptly and empathetically to customer inquiries via social media, email, and phone. Your dedication to satisfying their curiosity will nurture a sense of trust and loyalty.
• Customer Follow-up: Engage in proactive follow-ups to ensure our customers' satisfaction and address any post-treatment concerns with compassion and attentiveness.
• Appointment Management: Collaborate with our team to schedule appointments, ensuring that our customers' preferences are respected and accommodated to the best of our ability.
• Product Knowledge: Stay up-to-date with our services, treatments, and promotional offers, enabling you to provide customers with accurate and comprehensive information.
• Emotional Support: Your kindness and understanding will provide emotional support to customers, especially during moments of vulnerability or hesitation.
• Conflict Resolution: In the rare instance of customer concern or complaint, approach each situation with empathy and professionalism, striving for a resolution that leaves them feeling valued and heard.
• Patient Intake and Registration: Collecting and entering patient information accurately into the clinic's system, ensuring all necessary forms and documentation are completed and organized.
• Patient Care and Support: Assisting patients during their visit, providing them with a warm and welcoming environment, addressing their concerns, and ensuring their needs are met throughout their experience at the clinic.
• Ensure systems are in place to monitor compliance with CQC standards.
• Ensure proper documentation and recording of our operations.
• Manage large amounts of incoming calls and message inquiries effectively.
• Able to provide “on-call” support to teams as required by the Company.

Requirements:

• Candidate to possess at least Bachelor's or Diploma in the related field.
• At least 3 years of related working experience in the customer service/ beauty industry.
• Able to lead a team of customer service executives.
• Ability to perform well in a fast-paced environment
• Detailed-oriented, responsible and proactive.
• Excellent analytical and multitasking skills.
• Ability to work independently while collaborating in a fast-paced agile team
• Ability to speak Mandarin and English fluently to communicate with global colleagues and stakeholders.
• Be available to respond to customer inquiries during public holidays and off days as per company policy.
• Ensure availability to take calls and answer customer inquiries from 10.00 am to 10.00 pm daily.
• Working hours in office from 10.00 am to 7.00 pm, Monday to Friday (2 shifts for customer service - Morning shift and Afternoon shift).

Job Type: Full-time

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance

Schedule:

• Afternoon shift
• Early shift
• Monday to Friday
• On call
• Weekend jobs

Ability to commute/relocate:

• Kelana Jaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Telemarketing: 3 years (Required)

Language:

• Mandarin (Required)

As one of the leading companies in Malaysia, UNO Hiring offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. UNO Hiring also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to work up new skills and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Telemarketing Lead Kelana Jaya Oktober 2024 by UNO Hiring, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kelana Jaya region from another company below.

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