Cognizant Vacancies April 2025 - Cognizant give an opportunity to apply Jawatan Kosong Quality Analyst, that will be placed in Kuala Lumpur. You will receive a better potential customer as well as less dangerous life in the future. Signing up for this enterprise makes anyone can carry out the objective simpler in supplementary to assist the current dream be realized.

To help the company vision and mission arrives on right Cognizant can be started on brand-new place since Ogos 2024. All people who are interested answering this vacant, you need to take a part in this Jawatan Kosong Quality Analyst recruitment. If you will be one that might load qualifications, you can attempt to learn more information about Jawatan Kosong Quality Analyst below.

Cognizant Job Vacancies April 2025

Jawatan Kosong Quality Analyst in Kuala Lumpur

Job Title: Quality Analyst

Job Level: SME

Location: Kuala Lumpur

Job Description:

The role of a Quality Analyst is extremely challenging and requires the associate to take complete responsibility for training/ auditing a group of close to 15+ agents. The QA should be able to handle quality audits and build controls at various stages of quality audit life cycle. QA will also be responsible for coming up with a help tool which can help reviewers find as a reference point in the review process

Project Process Description:

The project involves reviewing content (videos/images/text) for one of the Largest Technology giant. As part of the contractual obligations, client expects the team to follow certain policy guidelines, meet stringent TAT, Productivity and a minimum monthly average quality requirement as per target.

Location: KL

Job Title: Senior Process Executive/ Process Specialist – Quality Analyst (Language)

Immediate Reporting Relationships: Team Lead/ Team Manager

Candidate Qualification:

Educational Requirement - Graduate or Diploma

Relevant Experience and Minimum # of Years/ Months - 3 – 5 Years which includes a minimum of 1 years+ Quality Analyst experience

Core Competencies:

• Excellent written, reading & spoken communications skills in Required Language and understanding of local culture
• Good communications skills (English)
• Understanding of the social space (trends, influencers, engagement, things to be cautious of etc.)
• Should have worked in an international technical support environment, search skills, ability to approach problems logically
• Should have experience in transaction monitoring, sampling plan etc.
• Should have conducted calibration sessions both internal and external
• Excellent analytical and research skills

Other Requirements(Certification, etc.)

• Candidate should be comfortable to work in 24*7 shifts with rotational weekly offs
• Ability to manage critical situations with minimum supervision
• MS Office & strong key board skills
• Ability to perform in adverse situations
• Should be comfortable working with explicit & extremely sensitive content

Detailed Role & Responsibilities:

• Meet the Quality audit sampling & ensure the Quality targets are met
• Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities
• Coaching team members based on the audit findings, their performance and compliances
• Responsible for driving new instructions received from the clients across teams
• To side barge and observe reviewers working on Jobs across all queues
• To provide inputs/insights for process improvements
• Provide floor support
• Attend internal & external Calibrations sessions
• Provide weekly/monthly quality dashboards & stats to TL, TM & other stakeholders
• Assist on Training need analysis
• Assist the TL/TM on bottom quartile management activities
• Ensure on meeting daily KPIs
• Accountable for the success and quality of the process
• Help improve the defined processes as we create more automation and gather information
• Ability to learn to work with customer internal tools
• QA will also be trusted to maintain a high degree of confidentiality while meeting strict deadlines

About Cognizant:

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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As one of the leading companies in Malaysia, Cognizant opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Cognizant also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and knowledge through the company programs.

If You are fascinated to submit an application for Jawatan Kosong Quality Analyst Kuala Lumpur Ogos 2024 by Cognizant, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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