Beyondsoft (Malaysia) Sdn. Bhd Jobs Jun 2025 - Beyondsoft (Malaysia) Sdn. Bhd requires the candidates to apply Jawatan Kosong L1 IT Operation Support Executive, that will be placed in Kuala Lumpur. You will definitely get a better chance along with safer dwell later on. Joining to this firm makes a person can reach the aim simpler in addition to assist the current dream be realized.

To help this corporation vision and mission comes on right Beyondsoft (Malaysia) Sdn. Bhd can be open on fresh placement since Januari 2025. All people who are considering about filling up this particular vacant, you need to take a part in this Jawatan Kosong L1 IT Operation Support Executive recruitment. If you will be the one which may load qualifications, you can try to see more info about Jawatan Kosong L1 IT Operation Support Executive below.

Beyondsoft (Malaysia) Sdn. Bhd Recruitment Jun 2025

Jawatan Kosong L1 IT Operation Support Executive in Kuala Lumpur COMPANY DESCRIPTION

Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

For more information, please visit www.beyondsoft.com

DESIGNATION : L1 IT Operation Support Executive

RESPONSIBILITIES

Responsibilities:

• Act as single point of contact for all IT Incidents and Service Request.
• Dealing with incoming incidents in a professional, courteous manner over the phone and via email.
• Taking ownership of incidents and managing them in a logical and methodical manner.
• Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
• Provide Level 1 support on desktops / standard applications/Production environment monitoring.
• Log, track, follow up, update and monitor issues logged into ticketing system.
• Ensuring all tickets are progressed and resolved within SLA escalating to other internal and external teams as appropriate.
• Proactively keeping the end-users informed of the progression update.
• Diagnosing and resolving incidents to the end-users satisfaction.
• Escalate and follow up Incidents and Service Request raised to Level 2 if they are unable to resolve via first call resolution.
• Escalate the issues to other hardware/software vendors, if the issues are not supported by.
• Liaising with authorized service provider on replacing faulty parts that are within warranty period.

QUALIFICATIONS

Requirements:

• Min. 1 year of experience in IT support or a related field. Fresh graduates are encouraged to apply.
• Experience in a banking or financial services environment is a plus.
• Proficiency in Microsoft Windows family and end-user device peripheral hardware and software.
• Familiarity with ticketing systems and IT Service Management (ITSM) workflows is a plus.
• Hands-on experience providing end-user support for operating systems is advantageous.

As one of the leading companies in Malaysia, Beyondsoft (Malaysia) Sdn. Bhd offers variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Beyondsoft (Malaysia) Sdn. Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new experience and erudition through the company programs.

If You are interested to submit an application for Jawatan Kosong L1 IT Operation Support Executive Kuala Lumpur Januari 2025 by Beyondsoft (Malaysia) Sdn. Bhd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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