Beyondsoft (Malaysia) Sdn. Bhd Jobs September 2026 - Beyondsoft (Malaysia) Sdn. Bhd needs the candidates to fill Jawatan Kosong L1 IT Operation Support Executive, that will be placed in Kuala Lumpur. You will receive a better potential customer as well as less dangerous life in the future. Signing up for this enterprise makes a people can attain the goal easier and create the aim come true.

To help this company eyesight and mission comes on correct Beyondsoft (Malaysia) Sdn. Bhd will be wide started on brand-new place since Januari 2025. Everybody who are enthusiastic about staffing this particular vacant, you need to take a part in this Jawatan Kosong L1 IT Operation Support Executive recruitment. If you are one that can certainly fill up requirements, you can try to see further info about Jawatan Kosong L1 IT Operation Support Executive below.

Beyondsoft (Malaysia) Sdn. Bhd Recruitment September 2026

Jawatan Kosong L1 IT Operation Support Executive in Kuala Lumpur COMPANY DESCRIPTION

Beyondsoft (listed by the Shenzhen Stock Exchange, stock code 002649) is a global provider of IT consulting, product and solution services. Relying on strong R&D and innovation capabilities, the company widely adopts emerging technologies based on big data and mobile internet, including big data management platform, enterprise risk warning and public opinion monitoring system, AI-based intelligent operation and maintenance service, and intelligent automated test products. And a wide range of products and solutions, including internationally authoritative software testing qualification training, for a wide range of services in the fields of high technology, internet, finance, retail, logistics, energy, manufacturing, and medical.

For more information, please visit www.beyondsoft.com

DESIGNATION : L1 IT Operation Support Executive

RESPONSIBILITIES

Responsibilities:

• Act as single point of contact for all IT Incidents and Service Request.
• Dealing with incoming incidents in a professional, courteous manner over the phone and via email.
• Taking ownership of incidents and managing them in a logical and methodical manner.
• Correctly logging incident and service request, categorizing, prioritizing, and correct group/assignee in line with team procedures.
• Provide Level 1 support on desktops / standard applications/Production environment monitoring.
• Log, track, follow up, update and monitor issues logged into ticketing system.
• Ensuring all tickets are progressed and resolved within SLA escalating to other internal and external teams as appropriate.
• Proactively keeping the end-users informed of the progression update.
• Diagnosing and resolving incidents to the end-users satisfaction.
• Escalate and follow up Incidents and Service Request raised to Level 2 if they are unable to resolve via first call resolution.
• Escalate the issues to other hardware/software vendors, if the issues are not supported by.
• Liaising with authorized service provider on replacing faulty parts that are within warranty period.

QUALIFICATIONS

Requirements:

• Min. 1 year of experience in IT support or a related field. Fresh graduates are encouraged to apply.
• Experience in a banking or financial services environment is a plus.
• Proficiency in Microsoft Windows family and end-user device peripheral hardware and software.
• Familiarity with ticketing systems and IT Service Management (ITSM) workflows is a plus.
• Hands-on experience providing end-user support for operating systems is advantageous.

As one of the leading companies in Malaysia, Beyondsoft (Malaysia) Sdn. Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Beyondsoft (Malaysia) Sdn. Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong L1 IT Operation Support Executive Kuala Lumpur Januari 2025 by Beyondsoft (Malaysia) Sdn. Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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