Pepperstone Recruitment Jun 2025 - Pepperstone assign a chance to apply Jawatan Kosong Client Services Officer- Cantonese speaker, that will be placed in Kuala Lumpur. You will definitely get a better chance as well as safer dwell in the future. Becoming a member of this company makes a people can carry out the purpose less complicated and make current aspiration come true.
To help this company vision and mission happens on right Pepperstone is usually started on fresh placement since Ogos 2024. Everybody who are considering filling this vacant, make sure you take part in this kind of Jawatan Kosong Client Services Officer- Cantonese speaker recruitment. If you will be the one which can certainly load requirements, you can look at more info about Jawatan Kosong Client Services Officer- Cantonese speaker below.
Pepperstone Recruitment Jun 2025
Jawatan Kosong Client Services Officer- Cantonese speaker in Kuala Lumpur
Client Services Officer- Cantonese speaker The Pepperstone story started in 2010. We know what it's like to trade the world's markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we're digital, nimble, connected, and united in our vision to create a better way to trade.
We thrive on progress - for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You'll find our 350+ team currently across 9 locations and time zones.
The Role
You, as our Client Services Officer, play a crucial role in ensuring our clients have outstanding experiences, offering support through live chat, email, social media, and phone interactions both before and after-sales. You will be reporting to the Senior Client Experience Officer and collaborating closely with your colleagues in the Client Experience team. In this role, you'll be monitoring trading conditions, resolving client issues, and compiling reports on client feedback and requests. Your responsibility includes delivering excellent customer service while upholding the company's highest compliance and regulatory standards.
As our Client Services Officer , your key responsibilities include, but not limited to:
- Being a client champion by delivering outstanding day-to-day customer support through live chat, email, and phone, aligning with quality standards and KPIs.
- Monitoring and promptly responding to the primary client services inbox and other channels to ensure accurate and timely client responses.
- Recording and organizing client issues and requests to offer actionable insights to management.
- Keeping our Website Support Page and Knowledge Base current and relevant.
- Enhancing and refining client communication channels and methods.
- Elevating Conversion and Retention ratios for clients engaging with the Client Services team.
About you
- Proficiency in English and Cantonese or Mandarin or Mongolian is a must-have
- Proven experience in a similar role, showcasing expertise and familiarity with the responsibilities involved.
- Strong dedication to customer satisfaction, possessing the ability to connect with and comprehend the needs of our clients, coupled with a genuine passion for delivering exceptional customer service.
- Demonstrated proficiency in effective written and verbal communication.
- Meticulous attention to detail, ensuring quality is maintained even in high-pressure situations.
- Exceptional relationship-building skills, fostering connections both within the team and externally.
- Sound judgment and the ability to make decisions with integrity.
- Enthusiasm and eagerness for continuous learning, improvement, and innovation.
- Adept at collaborating and working seamlessly as part of a team.
- Comfort and effectiveness in a fast-paced and dynamic environment, where priorities may shift rapidly.
- Proficiency in utilizing various technologies, including Microsoft applications, Google Drive, Gmail, Slack, MT4, and MT5.
Why you will enjoy working with us
- Competitive salary structure including company bonus scheme
- Genuinely collaborative and friendly culture
- Flexible and hybrid working- 3 days from office
- Remote working option - work from anywhere for up to 6 weeks per year
- Ongoing personal development & learning opportunities
- 3 paid volunteering days per year & Workplace Giving Program
- Periodic recognition and reward programs for outstanding performance and achievements
- Frequent events and celebrations
- Employee Assistance Program & Wellbeing Initiatives
More about Pepperstone
We're a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/
We understand it's important to do due diligence on a prospective employer, and see what our team is saying on Glassdoor. We respect our team members' experiences and will never pay to remove a negative review.
Pepperstone is an equal-opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.
"We are a 2023 Circle Back Initiative Employer - we respond to every applicant".
We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.
Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.
#Li-Hybrid Job ID 9D6A597D1F
As one of the leading companies in Malaysia, Pepperstone opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Pepperstone also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to learn new experience and knowing through the company programs.
If You are fascinated to submit an application for Jawatan Kosong Client Services Officer- Cantonese speaker Kuala Lumpur Ogos 2024 by Pepperstone, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.
