Eng Thai Transport (M) Sdn Bhd Hiring April 2025 - Eng Thai Transport (M) Sdn Bhd is looking for the candidates to fill Jawatan Kosong Customer Service Manager CSM - Logistic & Warehouse, that will be placed in Kangar. You will receive a better chance along with less dangerous life sometime soon. Signing up for this enterprise makes a person can carry out the ones aim much easier as well as produce the desire becoming reality.

To help this business eyesight and mission arrives on right Eng Thai Transport (M) Sdn Bhd is usually open of fresh placement seeing that Mac 2025. All people who are considering filling this particular vacant, please take a part in this Jawatan Kosong Customer Service Manager CSM - Logistic & Warehouse recruitment. If you will be one that can certainly fill up qualifications, you can look at further info about Jawatan Kosong Customer Service Manager CSM - Logistic & Warehouse below.

Eng Thai Transport (M) Sdn Bhd Recruitment April 2025

Jawatan Kosong Customer Service Manager CSM - Logistic & Warehouse in Kangar

Job Summary:
The Customer Service Manager for Cross-Border Logistics is responsible for overseeing the customer service operations related to customs clearance, and cross-border delivery. This role ensures that customers receive exceptional service, their inquiries are handled efficiently, and any issues related to cross-border logistics are resolved promptly. The manager will lead a team of customer service representatives, develop strategies to enhance customer satisfaction, and collaborate with internal and external stakeholders to ensure smooth cross-border operations.

Key Responsibilities:

Team Leadership:

• Recruit, train, and manage a team of customer service representatives
• Set performance goals, provide coaching, and conduct regular performance evaluations.
• Foster a culture of excellence, accountability, and continuous improvement within the team.

Customer Service Strategy:

• Develop and implement customer service policies and procedures tailored to organization needs.
• Ensure compliance with international shipping regulations, customs requirements, and trade compliance.
• Monitor and analyse customer service metrics to identify trends and areas for improvement.

Customer Interaction:

• Handle escalated customer complaints and complex issues related to cross-border logistics, such as customs delays, documentation errors, or delivery issues.
• Ensure timely and accurate resolution of customer inquiries via phone, email, or chat.
• Maintain strong relationships with key customers and provide personalized support for high-priority accounts.

Cross-Border Logistics Expertise:

• Serve as the primary point of contact for customers regarding international shipping, customs clearance, and cross-border delivery processes.
• Stay updated on international trade regulations, customs policies, and shipping requirements.
• Collaborate with logistics partners, carriers, and customs brokers to resolve issues and improve service delivery.

Process Improvement:

• Identify and implement process improvements to streamline cross-border logistics operations and enhance customer satisfaction.
• Use customer feedback to drive continuous improvement initiatives.
• Develop and maintain documentation, such as FAQs and guides, to assist customers with cross-border logistics processes.

Reporting and Analysis:

• Prepare regular reports on customer service performance, including metrics related to cross-border logistics (e.g., delivery times, customs clearance rates, customer satisfaction scores).
• Analyze data to identify trends, bottlenecks, and opportunities for improvement.
• Present findings and recommendations to senior management.

Collabration :

• Work closely with internal teams, such as operations, sales, and compliance, to ensure seamless cross-border logistics operations.
• Liaise with external partners, including carriers, customs brokers, and government agencies, to resolve issues and improve service delivery.
• Communicate customer feedback to relevant stakeholders to drive product and service improvements.

Qualifications:

Experience: Minimum of 5 years of experience in customer service, with at least 2 years in a managerial role. Experience in cross-border logistics, international shipping, or customs clearance is an added advantage

Education: Bachelor’s degree in Logistics, Supply Chain Management, International Business, or a related field. A Master’s degree is a plus.

Skills:

• Strong leadership and team management skills.
• In-depth knowledge of international trade regulations, customs processes, and cross-border logistics.
• Excellent communication and interpersonal skills, with the ability to interact with customers and stakeholders from diverse cultural backgrounds.
• Proficiency in customer service software, CRM systems, and logistics management tools.
• Analytical and problem-solving abilities.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Monday to Friday
• Weekend jobs

Work Location: In person

As one of the leading companies in Malaysia, Eng Thai Transport (M) Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Eng Thai Transport (M) Sdn Bhd also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are interested to send an application for Jawatan Kosong Customer Service Manager CSM - Logistic & Warehouse Kangar Mac 2025 by Eng Thai Transport (M) Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Kangar region from another company below.

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