Concentrix Recruitment Mei 2025 - Concentrix calls the applicant to fill Jawatan Kosong Advisor I, Customer Service – English, that will be placed in Kuala Lumpur. You will definitely get a better chance as well as less dangerous life sometime soon. Joining to this company makes a people can meet the ones aim much easier as well as produce the desire becoming reality.

To help the organization vision along with mission come on right Concentrix will be wide open up for fresh placement seeing that Januari 2025. Everyone who are enthusiastic filling this specific vacant, you need to take a part in this Jawatan Kosong Advisor I, Customer Service – English recruitment. If you will be one that may fill up qualifications, you can attempt to learn further info about Jawatan Kosong Advisor I, Customer Service – English below.

Concentrix Jobs Mei 2025

Jawatan Kosong Advisor I, Customer Service – English in Kuala Lumpur

Job Title:

Advisor I, Customer Service – English

Job Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

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  Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

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  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

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  Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

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  Maintain basic knowledge of client products and/or services

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  Prepare complete and accurate work including appropriately notating accounts as required

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  Participate in activities designed to improve customer satisfaction and business performance

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  Offer additional products and/or services

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  Track, document and retrieve information in call tracking database

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  Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

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  Courteous with strong customer service orientation

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  Strong computer navigation skills and PC Knowledge

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  Ability to effectively communicate, both written and verbally

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  Dependable with strong attention to detail

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  Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

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  Tolerance for repetitive work in a fast-paced, high production work environment

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  Ability to work as a team member, as well as independently

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  Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

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  Ability to rotate shifts, as needed

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  Based on location and/or program, additional experience/skills may be required

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  Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

Supplemental Geographical Information

RECRUITER ENTER THE APPLICABLE LANGUAGE:

GERMANY - This job description does not apply to employees in Germany.

UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION

PHILIPPINES

• Minimum of two years of college education. No prior call center experience is required
• Ability to think clearly and can explain simple issues effectively, both written and verbally

INDIA

• Ability to effectively communicate, both written and verbally
• Listen attentively to customer needs and concerns; demonstrate empathy
• Clarify customer requirements; probe for and confirm understanding of requirements or problem
• Confirm customer understanding of the solution and provide additional customer education as needed
• Ability to learn including strong problem solving skills
• Demonstrate strong probing and problem solving skills
• Should be able to handle complex queries
• Should be able to resolve customer queries independently

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

MYS Cyberjaya

Language Requirements:

Time Type:

Full time

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As one of the leading companies in Malaysia, Concentrix opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Concentrix also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Advisor I, Customer Service – English Kuala Lumpur Januari 2025 by Concentrix, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Kuala Lumpur region from another company below.

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