AirAsia Vacancies April 2025 - AirAsia calls a new employee to apply Jawatan Kosong Officer, Refund Contract, that will be placed in Bayan Lepas. You will definitely get a better chance as well as safer dwell later on. Signing up for this corporation makes a people able to attain the goal simpler in addition to assist the current dream be realized.

To help this company vision and mission arrives on right AirAsia is usually open of brand-new place as Oktober 2024. Everybody who are interested filling this specific vacant, make sure you take part in this kind of Jawatan Kosong Officer, Refund Contract recruitment. If you will be one which can certainly load requirements, you can look at more info about Jawatan Kosong Officer, Refund Contract below.

AirAsia Jobs April 2025

Jawatan Kosong Officer, Refund Contract in Bayan Lepas

Job Description

• Determine if guest is entitled to refund based on the company’s terms and conditions and guidelines.

• To communicate with guest and internal departments for refund related requests.

• Executing pre-refund processes to support Finance Department.

• Process correct amount (blue amount) by deleting flight, reverse fee, update comment in both SkySpeed and CSM system based on refund request.

• Get sufficient details for refund purpose via email(example: bank details if payment done by direct debit/cash).

• Escalate case to Finance via CSM for refund process.

• Handling emails and escalated refund cases, questions, and queries from other internal departments as necessary.

• Creating an encouraging work environment.

• Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.

• To ensure all tasks and transactions are done as accordance with Manual (S.O.P) and/or AirAsia’s terms and conditions.

• To improve the operational systems, processes and policies in support of tasks and functions specifically, support better management reporting, information flow between Stations, RRC, Preflight, Sales Offices, Ground Operations, Finance, IT and management.

• Review and propose revision on SOPs in line with the airline country regulations.

• Work closely with Customer Care team of different countries on refund cases and refund policies

Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma.

• Good command in English both verbal and written.

• Able to communicate well with all levels of stakeholders.

• Knowledge in accounting is an added advantage.

• Developed the skill of able to detect abnormalities within a process or organization and highlighting them to drive for improvements.

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

Search Firm Representatives - AirAsia does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place.

As one of the leading companies in Malaysia, AirAsia opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. AirAsia also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Officer, Refund Contract Bayan Lepas Oktober 2024 by AirAsia, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Bayan Lepas region from another company below.

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