Accenture Hiring Ogos 2026 - Accenture offer a chance to fill Jawatan Kosong IT Service Management Analyst Korean speaker, that will be placed in Subang Jaya. You will receive a better potential customer along with less dangerous life sometime soon. Becoming a member of this enterprise makes a people able to attain the ones aim much easier as well as produce the desire becoming reality.

To help the organization vision along with mission come on correct Accenture is usually open up for fresh placement seeing that Ogos 2026. Everybody who are interested filling this particular vacant, please take a part in this Jawatan Kosong IT Service Management Analyst Korean speaker recruitment. If you will be the one that might load requirements, you can look at further info about Jawatan Kosong IT Service Management Analyst Korean speaker below.

Accenture Jobs Ogos 2026

Jawatan Kosong IT Service Management Analyst Korean speaker in Subang Jaya

We are looking for a dedicated, ambitious, and self-driven individual who will work closely with customers and foster strong relationships with them.

This role serves as the primary coordinator, working with our Customer Service Support engineers and our customers to manage complex technical reactive support to resolution and provide insights into operational health opportunities for a designated portfolio of accounts. The objective of this role is to be the Customer Advocate and facilitate the resolution of reactive issues through the following key activities:

• Represent the customer’s business impact

• Support the end-to-end problem resolution

• Problem identification against the case portfolio

Key Role Responsibilities

Technical Know-How

• Knowledgeable in products such as Windows, Azure, Cloud, or any related tools/technologies

Incident Management

• Knowledgeable in IT Service Management process

• Monitor reactive cases owned by internal support organizations

• Ensure correct case reporting and trending is in place for account team and customer, enabling conversations, planning, and delivery for ongoing customer operational health.

Relationship Management

• Know the customer and understand our customer’s expectations with their reactive support experience

• Focus on critical issues to ensure customer satisfaction

• Set proper expectations with customers for support

Proactive management of reactive experience

• Acknowledge and respond to customers' requests promptly

• Anticipate risk and escalations based on customer context

Escalation Handling

• Handle high-risk escalations and gather/analyze information as needed to support the customer

• Understand the cause of the escalation, its business impact, and level of urgency from Customer and other stakeholders

• Ensure clear communication channels are established and documented with the customer and enable effective cross group collaboration

Critical Thinking

• Work with engineers as needed to investigate the customer issue further to understand the root cause to drive prevention

• Establish a customer obsession approach that puts the customer and the customer operational health in the center

Required:

• Degree holders with the experience in supporting enterprise technologies or equivalent, preferrable with the experience in IT Customer Support field

• Strong Korean and English proficiency, written and verbal communication skills

• Experienced in customer service, with a focus on empathy and active listening skills

• Positive, energetic, enthusiastic attitude

• Strong attention to detail

• Excellent at multi-tasking & task prioritization

• Skilled use of the Microsoft Office Suite, e.g. Word, Outlook, PowerPoint, etc.

• Ability to apply judgement in high pressure situations with minimal external guidance

Preferred:

• Understanding of reactive case lifecycle and troubleshooting methodology

• Track record in successfully coordinating activities that involve cross-team of internal/external contacts

• ITIL Foundation™ certified (or equivalent)

Additional Details:

• Regular working hours from Monday to Friday, 8AM – 5PM

• Work arrangement type: Fully return to office

As one of the leading companies in Malaysia, Accenture opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Accenture also offers a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to upgrade new skills and knowing through the company programs.

If You are fascinated to submit an application for Jawatan Kosong IT Service Management Analyst Korean speaker Subang Jaya Ogos 2026 by Accenture, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Subang Jaya region from another company below.

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