Jawatan Kosong Front Office Supervisor Male Johor Bahru Berjaya Waterfront Hotel Johor Bahru
Job Informations
Job Informations
Berjaya Waterfront Hotel Johor Bahru Hiring April 2025 - Berjaya Waterfront Hotel Johor Bahru assign an opportunity to fill Jawatan Kosong Front Office Supervisor Male, that will be placed in Johor Bahru. You will receive a better chance as well as safer dwell later on. Joining to this business makes a people able to carry out the purpose less complicated and make current aspiration come true.
To help this corporation vision and mission happens on right Berjaya Waterfront Hotel Johor Bahru is usually open on brand-new place as April 2025. All people who are enthusiastic filling this specific vacant, please take a part in this Jawatan Kosong Front Office Supervisor Male recruitment. If you will be the one that might load requirements, you can attempt to learn further info about Jawatan Kosong Front Office Supervisor Male below.
Position Title: Front Office Supervisor
Reports to: Front Office Manager/ Duty Manager
FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
1. Ensure Outstanding customer care at all times.
2. Maintains a friendly, cheerful and courteous demeanour at all times.
3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
5. Uses suggestive sellingtechniques to sell room nights, increase occupancyand revenue.
6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.
7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
9. Adhere to company credit limit/ floor limitpolicies.
10. Allocate rooms to expected arrivalsafter checking the guests preferences and special requests.
11. Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
12. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND(Do Not Disturb) and paging for in-houseguests.
13. Cross Check all billing instructions are correctly updated
14. Controls cash transactionsat the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
15. Supervise the operations of the front desk to ensure an optimal level of service and hospitalityis provided to the guests.
16. Performs other duties as assigned, requested or deemed necessary by management.
17. Ensure Front office log bookand hotel log bookis always updated and actioned upon.
18. Ensures safetyby following guest check inand securityprocedures and reporting suspicious activity to security, manager, or MOD.
19. Participate in hotel committees and task force assignments.
20. Assist all departments in servicing the guests during high volumeperiods.
21. Takes responsibility in the absence of the Duty Manager/Front office manager
22. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
PREREQUISITES:
A positive attitude and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure. Knowledge of Opera / Fidelio / Other world Class Property Management Systemis required.
EDUCATION:
Degree or Diploma in Hospitality Management is an assetor Graduates bachelor degree and/or diploma in hotel or other related field. ComputerKnowledge and experience in MS office programs.
EXPERIENCE:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashierin a hotel.
Job Types: Full-time, Permanent
Pay: RM2,200.00 per month
Benefits:
Schedule:
Supplemental Pay:
Education:
Experience:
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As one of the leading companies in Malaysia, Berjaya Waterfront Hotel Johor Bahru opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Berjaya Waterfront Hotel Johor Bahru also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new skills and knowing through the company programs.
If You are fascinated to send an application for Jawatan Kosong Front Office Supervisor Male Johor Bahru April 2025 by Berjaya Waterfront Hotel Johor Bahru, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job above, you can try to read more jobs list in Johor Bahru region from another company below.
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