Mahkota Medical Centre Sdn Bhd Hiring Jun 2025 - Mahkota Medical Centre Sdn Bhd calls the applicant to fill Jawatan Kosong Executive, Patient Experience Customer Service, that will be placed in Melaka. You will definitely get a better chance along with less dangerous life sometime soon. Becoming a member of this company makes anyone able to meet the ones aim much easier as well as produce the desire becoming reality.

To help the business eyesight along with mission come on right Mahkota Medical Centre Sdn Bhd can be open of brand-new place since Julai 2024. All people who are considering about filling up this specific vacant, remember to engage in this Jawatan Kosong Executive, Patient Experience Customer Service recruitment. If you will be one that might fill up qualifications, you can look at further info about Jawatan Kosong Executive, Patient Experience Customer Service below.

Mahkota Medical Centre Sdn Bhd Recruitment Jun 2025

Jawatan Kosong Executive, Patient Experience Customer Service in Melaka

Key Responsibilities

• Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
• To collaborate with respective department to handle customer complaints.
• Able to communicate well with patients and family members.
• To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
• To provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
• To manage the contact center such as emails, online referral, helpdesk via message and customer service software.
• To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
• To perform customer service recovery.
• To perform risk and quality management.

Requirements

• Minimum Degree in any field or equivalent.
• Preferably 1-2 years of experience in Customer Service field either Hospital/Healthcare. Fresh graduates are encourage to apply.
• Have basic knowledge on Microsoft Office.
• Working hours: Monday to Saturdays (alternate)

Benefits

• Medical Insurance
• Yearly Bonus and Increment

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Health insurance

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Required)
• English (Required)

Expected Start Date: 08/01/2024

As one of the leading companies in Malaysia, Mahkota Medical Centre Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Mahkota Medical Centre Sdn Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to escalate new experience and knowing through the company programs.

If You are interested to submit an application for Jawatan Kosong Executive, Patient Experience Customer Service Melaka Julai 2024 by Mahkota Medical Centre Sdn Bhd, please prepare requirements files and documents immediately. To apply by online, please click the "Apply" button below. If you still do not satisfy with a hiring job above, you can try to read more jobs list in Melaka region from another company below.

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