Mahkota Medical Centre Sdn Bhd Jobs April 2025 - Mahkota Medical Centre Sdn Bhd assign an opportunity to fill Jawatan Kosong Executive, Patient Experience Customer Service, that will be placed in Melaka. You will definitely get a better potential customer as well as less dangerous life in the future. Becoming a member of this corporation makes a people can meet the ones aim much easier as well as produce the desire becoming reality.

To help the business vision and mission happens on right Mahkota Medical Centre Sdn Bhd is usually open up for brand-new place as Julai 2024. All people who are interested answering this vacant, make sure you take part in this kind of Jawatan Kosong Executive, Patient Experience Customer Service recruitment. If you will be the one that may load requirements, you can look at further info about Jawatan Kosong Executive, Patient Experience Customer Service below.

Mahkota Medical Centre Sdn Bhd Jobs April 2025

Jawatan Kosong Executive, Patient Experience Customer Service in Melaka

Key Responsibilities

• Supervising front-liners and patient logistics services from the pick-up points, call center and on-line / telephone inquiries.
• To collaborate with respective department to handle customer complaints.
• Able to communicate well with patients and family members.
• To provide excellent frontline services (e.g. greeting, manage crowds, understand process of patient visas at the immigration center, communicate across internal departments, manage schedule services for foreign patient at jetty/airport, attending and confirming flight of ferry schedule and identify patient's attention and needs.)
• To provide patient care services by rounding at wards to visit patients, response to any feedbacks or enquiries timely and organize patient care activities in conjunction to the festival.
• To manage the contact center such as emails, online referral, helpdesk via message and customer service software.
• To provide and analyze customer satisfaction survey (e.g. Outpatient & Inpatient satisfaction survey, NPS score, social media, Service Excellence)
• To perform customer service recovery.
• To perform risk and quality management.

Requirements

• Minimum Degree in any field or equivalent.
• Preferably 1-2 years of experience in Customer Service field either Hospital/Healthcare. Fresh graduates are encourage to apply.
• Have basic knowledge on Microsoft Office.
• Working hours: Monday to Saturdays (alternate)

Benefits

• Medical Insurance
• Yearly Bonus and Increment

Job Type: Full-time

Pay: RM2,200.00 - RM2,500.00 per month

Benefits:

• Health insurance

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Required)
• English (Required)

Expected Start Date: 08/01/2024

As one of the leading companies in Malaysia, Mahkota Medical Centre Sdn Bhd opens variety of opportunities for employees to grow and make them as future leaders of the professional and disciplined. Mahkota Medical Centre Sdn Bhd also gives a dynamic work environment in order to encourage employees to give optimally, and at the same time, you are able to increase new skills and knowledge through the company programs.

If You are interested to submit an application for Jawatan Kosong Executive, Patient Experience Customer Service Melaka Julai 2024 by Mahkota Medical Centre Sdn Bhd, please prepare requirements files and documents as soon as possible. To apply by online, please click the "Apply" button below. If you still do not satisfy with a job recruitment above, you can try to read more jobs list in Melaka region from another company below.

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